E-Governance: E-Services from Citizens Perspective

According to Jane Fountain, e-government or the governing with the use of technology has changed bureaucracy reform. She looks at the changes over the course of two presidencies one the Clinton Administration in the 1990’s and the other the Bush Administration in the 2000’s, as well as the state level.

The selected agency chosen for this paper is the City of Memphis Information Services, (IS). The City of Memphis has existing and emerging technologies in government operations, and its delivery of services to the public. The IS works to improve City government efficiency through technology and to make communications with the City uncomplicated and clear. The vision of the IS is to be recognized as a leading provider of innovative IT solutions for municipal services. The mission statement is: “Collaborate with City divisions in leveraging technology which provides responsive and cost effective services which support the City’s four priorities” (The City of Memphis, 2015). The Information Services Division’s FY 2015-2019 IS strategic

Sirianni in his book “Investing in Democracy” has examined how government can serve as a civic enabler of productive engagement and collaborative problem solving among civic associations, ordinary citizens, and stakeholder groups. He also tried to find out how the public policy and administration can be designed to help the involvement of the government. Siriannni has argued on the view that in recent era the government’s role is becoming more important due to the increasing complexity of public problems, diversity among the stakeholders, and continued erosion of civic life by the deep cultural and institutional trends. Sirianni tried to reflect the image of the government, local, state, and federal as civic enabler whose work should be to

With the increasing use of the internet to perform organizational functions to deliver services to the public, the federal government saw the need to improve customer service in 2002. The enacted E-Government Act of 2002 required federal agencies utilizing information technology to become citizen focused, establish a chief information officer (CIO), develop and meet security requirement in accordance with the Federal Information Security Act (FISMA), protect confidential information, and support electronic government initiatives (Bolten, 2003). The legislation required agencies to develop their IT infrastructures to meet the needs of the public and link information systems agency-wide. Additionally, the conversion and management of electronic records would improve the communication and accessibility of information for the federal agency, employees, and the public.

The Georgia Institute of Technology is a one of the top public research universities in the world. The technology and society program is one of the top-rated programs at Georgia Tech. The program aims to lead in the research and breakthroughs that drive social and scientific progress. This paper investigated and discussed the effect of the Internet on democracy over the world in the period of 1992 to 2002 by using several methods including survey, research and discovering the relationships between the Internet and policies. Numerous previous reports and tests were cited in the paragraph as well as charts. Although the data were gathered only for the period of 1992 to 2002 which means the findings may be outdated, the writers’ predictions in

Information technology has changed the context in which governments must operate. Individual citizens and groups now have the ability to quickly organize and contest or influence the direction and mode of governance. From 24/7 news to flash mobs to blogs to political tell-alls, the rapid flow of information demands rapid results from systems of governance. How has information technology compressed the ability of governments and organizations across the board to implement long-term strategic planning? How has information technology redefined sovereign and cultural borders? How can the government leverage information technology to “fight back”? What kinds of skills and resources are needed by both the people sending the message

Criminal Justice and law enforcement officers must be able to share information across jurisdictional boundaries. Information must be able to go to FBI and DHS and flow back to local agencies for immediate action. The technology infrastructure needs to be overhauled. Law enforcement officers have to search in various databases for terrorist information, FBI, U.S. Secret Service and local police records. Operating costs need to be lowered for local agencies. Systems are linked by private telecommunication infrastructure built on Internet protocols for law enforcement use. Justice processes are redundant with duplicate processes repeating from enforcement to parole and on to probation.

Lack of access to ICT goods and services poses social and economic disadvantages. More and more, developing countries are recognizing that they cannot compete in the new global market unless they take advantage of the ICT revolution. Countries that do not undertake measures to enhance their ICT infrastructure risk not just being marginalized but also being completely bypassed in the new global order. The idea that some information and communication technologies are vital to quality civic life is not new. Some suggest that the Internet and other ICTs are somehow transforming society, improving our mutual understanding, eliminating power differentials, realizing a truly free and democratic world society, and other benefits.

The first chapter of “Governing By Network” details the new bureaucratic model in which the government has had to transform their responsibilities and how they operate to produce better resources for the public. The new model is referred to as “Governing By Network”, which is how the government is now achieving policy goals by how they interact, engage, and manage external partners. The old model of bureaucratic government no longer meets the demands of the rapidly changing 21st century. By using external partners, government officials can create a web of networks, that help organize, simplify, and customize and help solve the problem of efficiently. These partnerships are created to maximize public goods and values and strengthen the way we operate as government. A way of looking at these partnerships is a partnership between the public and private sector. An example of the public and private sector working together is public and private sector working together to combat cyber security. The two entities have come together to establish computer networks that allow them to work together and share information if there were ever to be a large cyber security attack.

In addition, the government bodies are using the internet to communicate with people providing services from a distance such as banks , schools and health sections.

The execution of e-government is not an unadulterated technical issue only, yet rather an au-thoritative issue. Organizational difficulties include: Top administration support, Resistance to change to electronic ways, Collaboration and Lack of qualified work force and preparing.

The main goal of the dissertation that is to collect data from appropriate sources was accomplished by selecting the proper case studies and people surveyed. However, working in steps for achieving the goal makes the task easier in collecting data. For examples, problems are analyzed first then all the arrangements and correspondence were arranged with the people involved in data collection. In addition to that, we have also considered several case studies of successful and unsuccessful projects around the world in the diverse field, which involves e-governance whether in government business or private ventures. This aided in appearing alternate points of view on the parts of e-government hones. The specialist then investigated the execution and reported results on the performance of these ventures in these nations. The second target was achieved by consider-ing challenges confronted amid the implementation procedure of each of the administration ventures.

• The Act now allows Government to issue notification on the web thus heralding e-governance.

The meaning of the term “governance” is how reasonable and effective quotas are governed in the organisations. IG is an emerging concept of response to the imperfection of Information technology (IT) governance related to the increase crucial of information in the organisation. Information is used throughout the organisation as a business resource can be effectively managed, including the resolution of information conflict issues management. Especially, in information intensive banking industry (Kress, 2010). The meaning of the term “governance” is how reasonable and effective quotas are governed in the organisations. IG is an emerging concept of response to the imperfection of Information technology (IT) governance related to the increase crucial of information in the organisation. Information is used throughout the organisation as a business resource can be effectively managed, including the resolution of information conflict issues management. Especially, in information intensive banking industry (Kress, 2010). The meaning of the term “governance” is how reasonable and effective quotas are governed in the organisations. IG is an emerging concept of response to the imperfection of Information technology (IT) governance related to the increase crucial of information in the organisation. Information is used throughout the organisation as a business resource can be effectively managed, including the resolution of information conflict issues management. Especially, in

E-government and innovation can provide significant opportunities to transform public administration into an instrument of sustainable development. The strategic objective of E-governance is to support and simplify governance of all parties – Government, Citizens and Businesses. All the parties need to work as an interlinked team and are supported with social media tools which ultimately results in Good Governance.