E Startups : Service Providers

One of the key decisions of Airborne Express was to target regularly shipping business customers and purposely passing over residential deliveries and infrequent shippers. Ray Berry, vice president of Field Services Administration, commented this selection of customers: “ Since we can’t be all things to all people, we pick our kind of customer deliberately.” And it

​Competition within the internet sales industry is fierce and innovation is the way internet retailers are looking to grab the top spot. Internet retailers such as Walmart are following in the path of competitors and building fulfillment centers left and right to allow for faster delivery to customers. Many internet retailers have explored the possibilities of drone delivery, using customers to deliver products to other customers on their way home, and allowing customers to pick up products out of lockers in stores so they don’t have to wait in line; these competitive strategies internet retailers are seeking to implement illustrate how far firms are willing to go to gain the upper-hand on one another (Forbes, 2012).

Efficient Delivery System. Company S can motivate scooter dealerships as intermediaries by ensuring dealerships get an appropriate amount of merchandise (compared to what was ordered) in a timely manner. Company S can increase the frequency of deliveries to encourage sell through of on hand stock. The advantage to increasing the frequency of deliveries is increasing the dealers experience because they never experience a shortage in stock. There is also an increase in the consumers

takers, even though no two supply exactly the same good or service. It is when each firm

This solution is considered as the chepest, as the only requirement is to track incoming and outbound ketchup pallets. Moreover, putt-away equipment such as electric forklift trucks could be equipped with wireless computers and RFID readers, this would optimise and decrease the time for dispatching even more.

When you need expedited shipping, we make sure that's what you get. Tell us when you need your product, and where it has to go, we'll do the rest. Our drivers take the shortest and most direct route to your chosen destination. We won't detour off. Your items are our top priority, you don't have to worry about delays and detours caused by us looking for side loads, your load is it. If you need a refrigerated truck, that's no problem for us. Our top of the line trucks come equipped with notification systems so we're alerted to any temperature change. You're also able to monitor and make temperature changes while the shipment is in route. We find that this extra bit of control is something that our clients really appreciate. A satellite system allows the shipment to be monitored throughout it's trip so we always know exactly where your shipment is at all times.

The company has been marketed through direct sales, telephone, internet listings and mail-outs. Through a program of telephone follow-up to ensure customers’ ongoing satisfaction with the business, Fast Track Couriers has an admirable 87% retention rate for existing customers.

When you think of sending a package, the first thing that strikes your mind is efficient and prompt delivery. This is the major trait you look for in a courier company by which you are sending your shipments.

While researching the topic, we found that the biggest hurdle for automated delivery services lie with the authorities that govern

DoorDash, like Uber, is an example of yet another “Peer-to-Peer” business model; this one takes orders and delivers food via company drivers. In other words, DoorDash takes food from restaurants and delivers it to the consumer, thereby eliminating the relationships between restaurants and clients. To that end, DoorDash operates not only as a customer acquisition company, but also as a logistics company focused on food delivery. DoorDash is disrupting the old way that food is delivered to customers by interjecting an intermediary.

FedEx was first established in 1973 as a logistic company with the name Federal Express that be created by founder and first CEO Frederick W Smith. The Headquarters is in Memphis, Tennessee in the US. The company became well known for its fast and reliable delivery service around the world. On its first night of operation FedEx delivered 186 bundles to 25 urban locations in the US with only 389 employees and a 15 Dassault Falcon aircraft. In 1980 FedEx purchased a system for live updates on the packages. In this system, FedEx drivers share the current locations from the trucks to provide updates of the packages to the customers. This information was sent to a central computer of FedEx then the company improved the update system by introducing FedEx.com webpage. This webpage allowed the tracking data to be easily accessible. However, recently, FedEx uses Savvy bundle for packing and tracking the products across couriers. (Baldwin, 2016)

Trends and opportunities of the parcel service industry include globalization, e-commerce, and supply-chain management. Internet logistics was FedEx and UPS’s fastest growing business. The internet enabled customers to link directly to retailers and their manufacturers. In 2001, parcel carriers served almost all of the online market. They were able to provide information on packages to customers through tracking systems on the web. This allowed customers to plan ahead and decrease delays in deliveries. It also allowed for faster transactions and lower communication costs. Parcel companies created partnerships with large Internet retailers. These partnerships allowed parcel service companies to expand its overall delivery volume. Parcel companies improved tracking by implementing several technological innovations. These included “laser scanners and bar codes, state of the art software programs, satellite and cell phone communication equipment, electronic information interchanges, and the Internet.”

2. There are many ways to differentiate the product or service and many buyers perceive these differences as having value

The two core elements of the business are the overnight delivery service and the ground-based delivery service. The overnight service utilized aircraft in a hub-and-spoke network system that covers much of the globe, with the objective of delivering packages overnight or as quickly as possible to as many locations as possible. This is the company's premium service and the one that is most commonly available around the world. UPS competes with FedEx, DHL and TNT, along with

With the help of technology, TNT allows customers to track and trace their items through their website and short message system (SMS) and this would help ease the minds of customers. (http://www.tnt.com/express/en_sg/site/home/shipping_tools.html). The advance system allows 24/7 service with the lowest manpower to work.