EGT1 Task 3

The Arizona Legislature is now at day 32, which is more than 30% of the way towards the “mythical” 100-day legislative session. Arizona is one of a few states whose legislature has no constitutional or statutory end date. The Legislature starts the year off with a rule stating session shall last 100 days, the rule is often amended and the 100-day goal missed.

For example, we could calculate the IQ difference for each subject by subtracting their IQ while taking a placebo from their IQ while taking the new drug. If our sample average was positive, it would mean that, on average, our subjects had a higher IQ while they were taking the experimental drug than they had while taking the placebo.

Prior to meeting for the Problem Identification, Stage 1, Ms. Bellot and I spoke on the phone and I briefly explained what consultation and the collaboration efforts that would be needed in the process. She agreed to participate in the consultation process and she was asked to complete a Social History form to gather additional background information on Brianna. Ms. Bellot understood the questions and did not omit any answers.

Through the social security system, Koreans have access to healthcare services. The South Korean social security system uses four insurance schemes to provide public assistance and social welfare services, all of which are compulsory. These social insurance schemes protect and secure people's income, health and employment. Foreigners who live and work in the country can subscribe and contribute to all four and receive the same benefits as Korean nationals. This cover is also extended to their dependents.Every resident in the country is eligible regardless of nationality or profession. Foreigners living in South Korea who are registered with the National Health Insurance Corporation receive the same medical benefits and services as Korean nationals. High quality healthcare is available in South Korea in general hospitals, oriental hospitals (which use traditional eastern medical practices), public health centers and private hospitals. There is a three tier provision

I would explain to the department supervisor that the GRRRR technique can give less tension for the staff. I would also add that “The GRRRR for great listening model provides a structured approach to listening, helping to focus on how the message is received as well as its delivery.” (Belcher, 2014). Also, the GRRR technique stimulates discussion and provides a structured approach to listening and allows the staff to clarify concerns and express additional thoughts or recommend or request more information. Finally, I would add that I can also provide written material to all staff or have poster boards in the room to gain their attention and increase their will to listen especially if there will be any type of change involved.

This caller was looking for more than one resource and it took time for her to make a decision from the information Deborah gave her and this created a longer call time. The caller talked about an offer that included the God of Jacob & a book titled Unqualified. Deborah was not utilizing her daily sheet and took over a minute for her to find this requested information.

From here, she does a good job setting the expectations the loan is not out of the process just yet.

*When the call was disconnected, there was no recordings found in Verint that CAE tried to call the customer back, CAE could have called the customer back using the

After holding, she sets the expectations that the MB was unavailable, however, suggests leaving a VM and he will return her call.

Customer Natasha Patterson called back to corporate requesting to speak with a manager in regards to ESL02724828. Ms. Patterson refused to provide any information about her concerns and refused to speak with agent that took call. Transferred call to Sup and Ms. Patterson again refused to provide any information about account or contact info. Ms. Patterson is requesting a call from a manager and not a supervisor. I was hoping we can have someone contact her today as requested. Thank you for your assistance.

She does a good job explaining the reasoning of why we can not refund the additional funds paid and the client understood.

Empathy- The client called in with confusion regarding her account being charged and was unaware of the process of her card being charged a fee after stopping the process.

She ends the call strongly by inquiring if there were any further concerns and the call ends politely.

“Hello.” But call hung up after 17 seconds. So the Plaintiff called him up again a second time, at 2:59:33 PM. The call was answered, the Plaintiff said politely in a calm voice, “Hi Tony. How are things going?” The Plaintiff heard him mumble in the background, and then paused. Then Plaintiff waited for him to speak for about 30 seconds. But he did not speak, and he was silent. Then Plaintiff asked, “What’s going on?” He then said in a low tone, “I don’t know.” I then told him, “A guy outside is telling me that I need to speak to you to get an HR number.” Then the phone was silent for about a minute waiting for his response. Then he hung up. SEE EXHIBIT “O” Cell Phone Call Log. Then one security guard, said, “Let me talk to him. Give me

I took the call and the person first thing she said “Is this is Karla I said yes this is Karla. The person identifies her names as Michelle Smith and she continues speaking and stated that Toni Atkins-Director is having a fair with a former client Michael Smith and staff Myron. I was confused on what she was saying so I asked are you calling from family or community? Michelle Smith said No, I am calling for Community that Toni Atkins is having a fair with my husband Michael Smith former guest and Staff at community