Essay on EXPANDED COMPARISON MATRIX

1207 WordsNov 21, 20135 Pages
Expanded Comparison Matrix Paper Gloria Moore Grand Canyon University RES-811 October 23, 2013 Expanded Comparison Matrix Paper In this paper there are three articles that we are going to examine, the first articles is review is Transformational Leadership the structure of an organization affects leadership within the public sector. The article tries to analyse the characteristics of the public sector with regard to the obstacles it represents towards leadership that is transformational. This way it is easier to see through the effectiveness and the performance within the municipal institutions. Comparison of Literature Review This first article analyzes the effects that organizational structure has on leadership…show more content…
The conclusion thus answers the question that was subject of the research that indeed structure does not matter as many perceive it. The second article The Effect of Transactional and Transformational Leadership Styles on the Organizational Commitment and Job Satisfaction of Customer Contact Personnel by Emery & Barker. The article covers job satisfaction and organizational commitment in the context of transformational elements like charisma, intellectual stimulation and individual consideration and transactional elements like contingency rewards with an emphasis on the banking and food industry. The Emery and Baker’s article used 77 subjects, from the banking industry and another 47 drawn from a single food chain. The ideas enumerated by the article suggest that job satisfaction and commitment to delivery are more pegged on transformational leadership than on transactional leadership (Emery and Baker, 2007). To as far as this article contend that the elements of transformational leadership are more connected to job satisfaction which is reflected on the attitude of the customer contact person towards the customer then it is in agreement with all the other there articles on the importance of transformational leadership. The parallel drawn in transformational and transactional leadership forms the conclusion which is in tandem with the research question, as hypothesized and confirmed by Emery and Baker that customer contact The third article

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