East Haven Fire Department

Emotional intelligence (EI) is a type of intelligence that allows a person to see and control their emotions, as well as helping them to understand the emotions of others (Lamberton & Minor, 2014). Jafri, Dem, and Choden, (2016) found that EI can be used as a predictor for workplace success and plays a part in acceptable job performance. Understanding the subcategories of EI can directly improve human relations in a business setting. There are four subcategories to EI; self-awareness, social awareness, self-management, and relationship management (Lamberton & Minor, 2014). Additionally, knowledge on EI can improve personal interactions with family, friends, co-workers and others. As Registered Nurse (RN), EI plays a vital role in my career

Emotional intelligence is the ability to recognize one’s own and other people’s emotions, to discriminate between different feelings and label them appropriately. Emotional information can be used to guide thinking and behavior. There are three important key points to emotional intelligences which include; being able to have emotional awareness, having the capability to apply emotions to problem solving and thinking, and manage emotions with yourself and others, such as making someone happy when sad (Psychology Today, 2015).

As mentioned in (Bradberry, T., & Greaves, J. 2009Pg. 7), emotional intelligence connects the emotional and rational part of the brain. People with higher level of intelligence outperforms from people with average level of intelligence only 20% of the time, this is a critical factor of emotional intelligence. My organization very well understands the importance of emotional intelligence at work place. They understand how developing emotional intelligence in their employees will help them in achieving goals and eventually success. They do understand the four skills that make up emotional intelligence and want to incorporate them well in their organization.

Emotional intelligence involves the ability to perceive accurately, appraise, and express emotion; the ability to access and/or generate feelings when they facilitate thought; the ability to

Emotional Intelligence as defined by Satterlee in Organizational Management and Leadership: A Christian Perspective is “the ability of an individual to detect emotional cues and adapt his or her feelings and behaviors accordingly. Emotional intelligence consists of five dimensions: self awareness, self management, self motivation, empathy, and social skills.”

Emotional intelligence is conceptualized as a person’s ability to overcome stress, communicate effectively, understand others, cope with challenges, and solve conflicts by identifying, using, understanding, and managing their emotions positively (Gines, 2015). Emotional intelligence allows individuals to understand others, without necessarily talking to them. This understanding is vital since it influences the way we relate with other people. Emotional intelligence can be defined using four components which include self-awareness, self-management, social awareness, and relationship management (Segal, Smith, & Shubin, 2016). The essay focuses on these four components and the skills that help in building emotional intelligence.

"Emotional Intelligence is a way of recognizing, understanding, and choosing how we think, feel, and act. It shapes our interactions with others and our understanding of ourselves. It defines how and what we learn; it allows us to set priorities; it determines the majority of our daily actions. Research suggests it is responsible for as much as 80% of the "success" in our lives." The Effective leader requires a high degree of Emotional Intelligence. In this study, the various skills of Emotional Intelligence can be related with real situations. The various skills of Emotional Intelligence are Self awareness, self regulation, motivation, Empathy, social skill. People with high self-awareness are also able

Emotional intelligence is the ability to monitor one’s own and others feelings and emotions to discriminate among them and to use this information to guide one’s thinking and action. (Salovey & Mayer, 1990)

“Emotional intelligence is the ability to understand and manage our emotions and those around us, therefore, this quality gives individuals a variety of skills, such as the ability to manage relationships, navigate social networks, influence and inspire others. Every individual possesses different level, but in order for individuals to become effective leaders, they will need a high level of emotional intelligence. In today’s workplace, it has become a highly important

…good old street smarts-knowing when to share sensitive information with colleagues, laugh at the boss’s jokes, or speak up in a meeting. In more scientific terms, … [emotional intelligence] can be defined as an array of noncognitive skills, capabilities, and competencies that influence a person’s ability to cope with environmental demands and pressures.1

Emotional intelligence also entails me understanding strengths and weaknesses are when it comes to dealing with individuals and becoming an effective leader. If I do not take the time to do this, I can get trapped in trivial issues and forget what is important and eventually forget my emotional intelligence. This can hurt my work relationships and I will no longer enjoy my job.

Emotional Intelligence (EI) has been defined as the focus on such competencies as self-awareness, self-management, social awareness, and relationship management (Goleman, 2006, p. 16). It is the ability of the leader to manage emotion both in

Emotional Intelligence is the ability to to be aware of your emotions, manipulate them from negative to positive and analyze them in yourself and other people, so you know when you are stressed, being negative and how to recognize this in other people.

In our everyday lives, we are constantly interacting with other individuals. These interactions have an effect on our emotions. We have to learn how to identify and deal with these emotions because they have a direct effect on how we deal with issues at work. Individuals can work their way through this process by becoming aware of the importance of emotional intelligence.

Emotional intelligence has to do with an individual’s ability to understand and manage his or her own or others’ feelings and emotions. It involves the ability to perceive and express emotion, assimilate emotion in thought, understand and reason about emotion and manage emotions in oneself and in others. People with emotional intelligence are able to identify and recognize the meaning of emotions and to manage and regulate their emotions as a basis for problem solving, reasoning, thinking, and action.