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Economic Crisis Management in Hospitality and Tourism Industry

Satisfactory Essays

INSTITUTE FOR INTERNATIONAL MANAGEMENT AND TECHNOLOGY
OXFORD BROOKES UNIVERSITY, GURGAON

Issues in International Hospitality and Tourism Management
U 54082

Module leader:
Ms. Bandana Rai

Submission:
ECONOMIC CRISIS IN HOSPITALITY & TOURISM INDUSTRY

Submitted by:
Pavitra Mehrotra
Student Id: 010109029

Abstract

In the recent scenario, hospitality and tourism sector has become an important part of daily life but which is now experiencing multiple challenges because of the global economic crisis. Besides tourism, many other industries are in a position to create affluence and economic development opportunities, which also considered difficult to develop. After a significant reduction in 2009, tourism industry boomed strongly in 2010 …show more content…

In words of Burtscher, “… a company should only be spoken of when the achievements of existential or dominant goals, which are decisive factors in the survival of the entire system, are seriously endangered.” (Burtscher 1996, p. 31). Another group of authors Sonmez, Bachmann and Allen in 1994 defined tourism crises in even more concrete terms as “… any occurrence which can threaten the normal operations and conduct of tourism destination’s overall reputation for safety, attractiveness, and comfort by negatively affecting visitors’ perceptions of the destinations; and, in turn, cause downtown in the local travel and tourism economy, and interrupt the continuity of business operations for the local travel and tourism industry, by the reduction in tourist arrivals and expenditures.” (Sonmez et. al. 1994, p. 22). Later after 2 years in 1996, Scheler defines crisis management as: “….measures of all types which allow a business to cope with a suddenly occurring danger or risk situation in order to return as quickly as possible to normal business routine.” (Scherler, 1996, p. 17). Another author Weinberg and Konert in 1985 argued that ‘…subjectivity experienced through the product, the service, the contribution made to the consumer’s quality of life…’ (Weinberg and Konert, 1985, p. 85). Years later Haedrich in 1998, proved that in year 1991, ‘only 40.6 percent of the companies interviewed were in a position to implement their planned competitive strategies unhindered by

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