Edelman Executive Summary

Our department is constantly hiring due to the high work load. However, adding more adjuster bodies does not necessarily solve the issue of high call volume and voicemail trends. Our position is known as a high stress position, a high turnover department and a low morale area. By introducing the Customer Support Group Line, our customers would immediately reach a representative by phone that would have the skill to respond to their request and concerns. Allowing this group to take a statement would result in reduce claim cycle time, faster liability decisions, repairs being arranged faster, and even checks being issued immediately in most cases. Since we are working with claimants, these results could also lead to additional business or new customers, strictly from a better experience.

Target Corporation is an evolving company. Target has great expectations for its future. For the year 2015, Target aims to expand its experience in order to effectively alter their customer’s expectations and shopping behavior. Target’s industry outlook starts with opening fifteen new stores for the year. The strategic store growth plans focus on localization and customer experience. Target will establish new store formats such as TargetExpress and CityTarget, while also offering new experiences, merchandising layouts and innovations in its general merchandising stores. (Target.com) The retailer’s TargetExpress is the smallest store format at approximately 20,000 square feet and aims to provide customers with effective quick trip shopping experience.

Providing consultation for new and existing programs to both Internal Business teams and external customers.

I use this exposure to gain an awareness of current issues of importance and arising issues, and communicate this knowledge to my business unit so that we can prepare for effective future service delivery.  When communicating with customers I focus on listening to their needs, and respond appropriately.  I believe strongly in educating myself in the business of my customers, as I believe this individual approach assists in developing appropriate solutions, and I demonstrate to the customer that their needs are important and that they come

I am interested in holding an executive board position because I’ve always been passionate about healthcare and having a role in ensuring that people that look like me (minorities) are represented in healthcare fields. I believe that MAPS is doing a great job providing underrepresented pre-health students with knowledge, skills and experiences that are both prerequisite to and concomitant to professional participation in health care fields, therefore I would like to be apart of continuing such greatness. I know that I can contribute more to the organization by becoming a leader in it. Like most pre-med students I am organized, dependable, and committed. However, what sets me apart

to achieve the highest returns for our clients and to deliver a client experience that is second to none in the industry.

They realize that each project is unique and cannot be done to any formula. That is why they offer hands-on customer service and design. They want to build an on-going, long-term relationship with each client.

While Target is effective in their approach to vast market segments like age and gender relation segments, with the increase in technology and social views the need for innovation and change is consistent. Target currently has their clothing products merchandised on racks in stores, with little displays. If Target were to use manikins, differently lighting and product location tablets between sections Consumers would be able to visually see products that they might have not been able to see before. The customers would be able to quickly look up items on the tablet, which is innovative for both age and gender segments. The customer would be able to look up different color schemes, sizes and located them quickly while

The target population includes men and women greater than age 18. Although heart related issues such as cardiovascular disease and CHF most commonly affect persons greater than 65 and estimated 1% of the population can be stricken with disease as early as age 18. Often times drugs may be a factor as well as genetics (Heart, 2013). It is imperative all persons presenting to the ER with chest pain or other heart related issues be cleared for any possible life threating cardiac events.

Will ensure that all parts of our business work together cohesively to deliver customer-centric outcomes to support the initiatives in our Future Strategic Business Plan.

They may have information or ideas that is required to be able to fully support the customer.

We help to design and implement the technologies that drive business performance. (Ernst & Young LLP)

Providing a branding platform to deliver creative storytelling, and a clear strategy to elevate your clients service or product.

This method will help them find and appreciate possibilities together for pursuing enduring resolutions that will positively impact communities, future generations and the company. It will also ensure that both the company and the communities will always understand each other 's interests, issues, needs and concerns. Also, they support programs and institutions that contribute to building an educated and engaged workforce7. This enriches the individual’s skills and also provides skilled workforce for the company as they will be operating in a knowledge and skill rich environment.

to encourage collaboration in order to improve customer satisfaction by meeting customer needs, providing timely delivery, and promoting exemplary customer service