Effect Of The Reminder System On Appointment Nonadherence Rates At A Clinic Population

1472 Words6 Pages
This experiment was used to determine the impact of reminder systems on appointment nonadherence rates in a clinic population. Clinician time lost due to no-shows is unrecoverable. Because of the unpredictable nature of appointment nonadherence, providers’ schedule gaps cannot be filled with other patients. Since the no-shows then to occur at spotty intervals, creating short periods of downtime, it is even difficult for providers to fill the time with administrative tasks. The loss of revenue from fees that would have been charged for services had patients kept their appointments affects clinic budgets significantly (Maxwell 2001). According to Sims (2012) “Missed outpatient clinic appointments cost the National Health Service in…show more content…
161). Adherence rates were significantly higher for the 2009 and 2010 samples than for the 2008 sample (Sims, 2012, p. 161). The results of this research is significant when it comes to try to bring the maximum amount of money to the clinic. The more patients that adhere to the appointment, the more money the clinic brings in. Short message service is a low cost tool that could be used to create higher adherence rates. In England alone, a 25% to 28% reduction in missed outpatient appointments would translate to national cost savings of more than $245 million per year. Short message service encourages patients to show up to their scheduled appointments. Another significant study was Maxwell’s study that examined effectiveness of reminder systems on appointment adherence rates. The goal of this study was to determine the impact of reminder systems on appointment adherence rates within a clinic. According to Maxwell “from a daily list of patients scheduling appointments, patients who verbally consented to participate in the study were randomly assigned to receive a phone reminder, mailed reminder, or no reminder (control group). The three groups consisted of (1) patients receiving an automated telephone reminder of their appointment the day prior to the actual appointment, (2) patients receiving a postcard reminder within 5 days prior to the actual appointment, and (3) patients receiving no reminder” (p. 507). The findings of this study also showed
Open Document