Effect of Automation on the Performance of Commercial Banks in Bangladesh

The banking industry in a country can be affected by various factors. Some of these factors are:

Banking technologies allow for online transactions, standing orders and the use of ATMs to make bill payments. Cardholders of some banks may use others ' free of charge and the banks themselves are becoming more open-plan, providing easy access to business

position of these commercial banks. The ratio of total deposit to total Funding, liquid assets to demand liabilities

In modern life we cannot think without banks and financial institutions. All financial transactions such as export, import, buying, selling, loan and borrowing are dependent on bank system. Economic stability socio-economic development, international business affairs all are interrelated with banking system. The history of banking system is old. It is derived from reserve system of grains and after exchange of money. History of banking system in our subcontinent especially our country is not old. Bangladesh is a developing country, in where, limited resources, burden of overpopulation, economic instability, political instability, corruption, natural disaster, are always hindering the development. The high performance of remittance has a greater contribution in present economic stability of the country, when we can convert the burden of overpopulation toward better human resource through effective human resource management, skill development program, training, education, creating new working sector to reduce unemployment, emphasis on entrepreneurship. Only banking system or financial institutions may convert the overpopulation into better human resource by providing soft loan for building new working sector for employment, encouraging people to be efficient in one’s working aria. This assignment has been written or created on the basis of performance management in banks and financial institutions in perspective of Bangladesh. Performance management is an

The banking industry of the 21st century operates in a complex and competitive environment characterized by these changing

Throughout this report we have tried to explain the overall internet banking system of IBBL. Firstly we have demonstrated the company profile of IBBL, their mission and vision statement. Then we have explained the services it provides to its customers via internet. We have demonstrated the ways to avail these services. Besides we have pointed out the important e-banking products of IBBL. We have explained the technical detail of internet banking of IBBL. We have tried to point out the current status of IBBL’s internet banking. We have also mentioned the future plan of IBBL that it has undertaken. We have tried our best to bring out all the important

Dutch-Bangla Bank Ltd is a commercial bank of Bangladesh. The Bank was established under the Bank Companies Act 1991 and incorporated as a public limited company under the Companies Act 1994 in Bangladesh with the primary objective to carry on all kinds of banking business in Bangladesh. It is one of the fast growing leading online banks in private sector. This is a descriptive report on Dutch-Bangla Bank Ltd. that mentions the activities of General Banking, On-line banking and corporate social responsibility (CSR) of the bank.

The preparation of this report is a requirement of the course on “Management of Financial Institutions”, M. Jahangir Alam Chowdhury, Professor of Finance Department at Faculty of Business Studies, University of Dhaka, who is also the course instructor has assigned us a topics regarding “Merchants Banks in Bangladesh” where industry performance and activities are analyzed by the listed merchants banker in our country.

The manner, appearance, efficiency, professionalism and knowledge of the staffs of the bank also play an important role in driving customers to their respective banks. The reason is that if the staffs are not able to handle the queries or problems of the staffs then the customers are not tempted to do banking with a particular bank. This may be either with a nationalized or a privatized bank.

finally after long walk of struggle Bangladesh became one of the pioneear sate who started the islamic banking in the country and the Islami Bank Bangladesh Limited (IBBL) was started its journey in March 1983 with 19 Bangladeshi citizens, 4 national institutions and 11 conventional banks, some financial institutions and more importantly the government UAE, Europe organizations Including IDB and two renowned traits of the KSA give a hands to transform the dream into reality of us. afterward, another 3 Islamic Banks were installed in Bangladesh. In the country several Islamic banks have been working for about one and half decade flanking through the conventional banks. nine completely

I hereby declare that the report on ”Study on factors affecting the Non Performing Assets of Public Sector Banks” prepared by me under the guidance of Prof. Dr. Usha Kamilla, is best to my knowledge and research and the project done on the available secondary data provided by the R.B.I and the bank’s annual reports. The submitted project is fully authentic and does not cover any immaterial facts related to any other project.

During this short span of time the Bank has succeeded in positioning itself as a progressive and dynamic financial institution in the country. The bank has been widely acclaimed by the business community, from small entrepreneurs to large traders and industrial conglomerates, including the top-rated corporate borrowers, for its forward - looking business outlook and innovative financial solutions. Thus within this very short period of time it has been able to create an image and earn significant reputation in the country's banking sector as a Bank with Vision. Presently, it has 46 branches.

In Bangladesh the banking sector is expanding day by day. A number of new banks are also taking preparation to merge in the market. Banking process is becoming faster and easier because internet banking system has already introduced in many banks. Now-a-days in order to keep pace in the competitive field all the banks are trying to come up with the innovative products and services to satisfy their customers. On the other hand customers also need to have an idea about all the process and products of the different bank in order to make a right choice.

Over the last few decades information technology has played an important role in Indian economy. It has affected all the industries especially the banking industry and has provided a way for the banks to differentiate their products and services. The traditional way of financial services delivered to customers called the branch based operations which had been used by the banks for more than 200 years, has been replaced by the advent of multiple technologies and application. For instance, Automated Teller Machine (ATM) displaced cashier tellers, telephone represented by call centers replaced the bank branch, the internet replaced mail, credit cards and electronic cash replaced bank transactions. The reason was the numerous key advantages that banks could gain by providing electronic banking services. In this way they had lower transactions cost, 24 hour trading, more extended business territory and also increased efficiency in daily banking process. The Banking Sector is also facing very stiff competition. In order to succeed such competition, they must offer a wide array of products with the latest technology. At present many banks and financial institutions are actively developing new electronic banking products for their customers throughout the world (Alagheband 2006) . The key players of banking industry are its customers and all the efforts made by the banks are to satisfy the desirable needs of

Internship Report On BANKING BUSINESS ACTIVITIES OF MERCANTILE BANK LIMITED, SATMASJID ROAD BRANCH DHAKA. [pic] Submission Date: 15th November, 2009 Prepared for: Prof. Md. Ashraf Hossain Dean, School Of Business Asian University of Bangladesh Dhanmondi Complex House 36, Road 27 (Old), 16 (New) Dhanmondi R/A, Dhaka-1209 [pic] Prepared By: JOBYDA JESMIN ID: 200521050 Batch: 24th Section: Finance