Effect of Internal, External and Technological Changes on an Organisation; Case Study Imperial Bank (K) Ltd

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QUESTION: Write a term paper on an organization of your choice and discuss internal, external, and technological changes and how they have affected the organization.



Management may be defined as the process of using organization resources to achieve the organization goals by planning, organizing, controlling and leading.
An organization may be defined as people working together and coordinating their actions to achieve specific goals.

This paper will attempt to discuss the effects of some of the internal, external and technological factors affecting Imperial Bank Ltd, and their impact on the organization’s
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The employment of efficient, competent, qualified personnel has meant an increase in job efficiency and effectiveness reducing man hours wasted and resulting in better customer service delivery and care. The personnel are motivated due to the establishment of a reward system and the whole work force is entitled to some reward either monetary, promotional, or/and otherwise. This in turn has increased customer satisfaction and earned the bank referrals from existing clients to attract new and potential clients to enjoy the financial products and services available at the bank.
Bank procedures and protocols (methods) have been refined using customer feedback and input as well as qualified personnel improvement suggestions. The bank has personal bankers who assist clients with financial advice, a foreign exchange department that has dealers who facilitate the best rates on forex, as well as actively market telegraphic transfers and demand drafts among other services.The bank also has an exemplary customer service system where the “customer is king”. Implementation and functionality of these as well as other procedures and protocols has resulted in the increase in customer satisfaction with related issues such as queue management (shorter queues), dedicated relationship officers e.t.c. increasing revenue
Decentralization of the organization, making each branch autonomous in its operation, enabling the assessment of risk and authorization of

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