Effective Communication And Interpersonal Skills

2.1 It is self-evident that communication and interpersonal skills are crucial in the workplace. Good two-way communication is important to enable the flow of information in an effective way whether it be verbal or non-verbal. Good communication has a positive impact on the performance of the team including; everyone is clear what is expected from them, they receive good feedback and recognition of achievements which makes staff feel valued and boosts employee morale. The manager needs to be approachable and have a non-threatening manner so

Nurses are increasingly becoming the strong leadership in developing all aspects of health care policy and decisions. Unfortunately the shared consensus is that most nurses do not possess leadership skills adequate enough to keep up with the ever-evolving field. The IOM reports on this by stating: “Nurses at all levels need strong leadership skills to contribute to patient safety and quality of care.” (IOM, 2010 pp.223) It is felt that nurses are depicted as people who carry out

SC4 Demonstrated high level written and verbal communication skills and high level interpersonal skills including a capacity to develop constructive relationships with students, parents and other staff.

Leadership is more than delegate and dictate orders in Nursing, is also more than lead. Leadership is the ability to communicate with a people who work with you, and influence them so they show willingness to change, following orders. Leaders provide a sense of confidence and take responsibility when a particular situation demands. Leaders also do the right things, and know that even mistakes can be an opportunity to learn. They provide an analysis of the performance, preparation and assistance for professional development of people in a way that increases individual and organizational success. Leaders may effectively resolve disagreements and conflicts, and solve disputes by focusing on solving problems without offending coworkers. They provide support and expertise to other leaders and assess the appropriateness of alternative dispute resolution mechanisms. Confidence in a solid leadership is a reliable indicator of employee satisfaction in an healthcare facility. Effective communication by leadership in three critical areas is important to win the trust of the organization and partners. That can transmit power to the people under his command which helps them develop their potential to generate confidence in this initiative towards an ideal which allows them to accept mistakes.

Effective leadership will be a vital part in organizational collaboration (NHS Five year forward view, 2014). The expected outcome from leaders is very high. The traditional leadership approach will normally focus on the specific actions which will not be appropriate in a collaborative environment. The collaborative leadership should be focusing more on processes and skills. The Collaborative Leader should have strong inter-personal skills, strategic action and thinking, networking etc. Their role should consist of mediator, convenor and driver to adopt any difficult circumstances (Williams, 2007). While the system expects more from the leaders in health care settings, the leaders in turn expect more from their colleagues and staff. The patients

At the time I did not feel that my colleagues were interested in the session or understood the context that leaders can have an influence in patient care. One of the first reviews carried out shows that “leaders are able directly to affect the safety of their team’s actions and outcomes – an extremely important finding for patient care.” (Jenny Firth Cozens and Derek Mowbray). I decided to develop the session around the Francis report of mid Staffordshire. This gave a true reflection into why leadership behaviours directly affect patient care. This report was an example where hundreds of people were let down by the NHS. The evidence from the inquiries showed there was “lack of care, compassion, humanity and leadership.” I felt that

Catalano implies that leadership is the capability of a person to persuade the actions of peers and other members of an organization, motivate others within the circle to work towards a common shared goal that may include providing high-quality client care, maintaining a safe working environment, developing new policies and procedures, and increasing the power of the profession. (Catalano, 2015). Leaders generally emerge formally or informally and may consist of new nurses or seasoned well experienced nurses. The leader does not necessarily have authority delegated to him or her in the clinical setting the “power” usually emerges from peers within the group. (Anderson, 2012) Key attributes of an effective leader consist of: Providing effective

With her outstanding interpersonal and communication talents combined with her abilities and personal experiences I believe she would thrive in this role. Her ability to connect with individuals and establish trusting relationships, along with strong motivational and leadership capabilities, prepared her to make a strong contribution in this challenging

Being in a relationship, I noticed that communication is key. However, there are other numerous factors that play a substantial role in the relationship. I believe in three simple things.

Your Listening, questioning and diagnosing : This ensures you have understood the client’s symptoms, problems and health concerns.(N/A, 2015c)

The leaders’ ability actively creates and influences the workplace culture and its values (Heckermann et al., 2015). Secondly, being a responsive carer, the leader can relate to their emotional state; to care for others (Heckermann, 2015). Lastly, the leader is seen as a strategic visionary, which enables organizations to survive within the challenging climate. By anticipating changes of direction in healthcare planning and developing coping strategies (Heckermann, 2015). For nurses to bring these skills to the forefront. Training programs will need to be implemented within the

Whereas the management process is described as, “fulfilling the four responsibilities of planning, organizing, leading and controlling” by Uhl-Bien et al (p, G6). For nurse leaders the challenges arise in finding common ground and balance between leadership and mangers. Some have said that not all great leaders make good managers, and reflectively not all great managers and good leaders. In finding balance within the roles of leadership and management can health care systems collective transform the vitality and direction of their organization. Ellis & Abbott (2014) declare that “leadership has been portrayed as a collection of communication skills together with the exercise of integrity in advancing the team towards achieving a particular goal or set of

Giving and getting feedback can be both positive and negative in which both ways can be difficult to hear. It can even be difficult to understand depending on how the feedback is being given and received. Either way giving and getting feedback can be discovered in many aspects of our daily lives and mastering this element of communication allows us to become more meaningful communicators. Through my research for this paper, I have been able to examine many variable environments in which giving and getting feedback can be found.

When talking about leadership, one cannot help but wonder how it relates to nursing. If the focus of nursing should be caring for patients who are either well or ill, then why is there a need to tackle leadership? Unlike before, today’s health care environment is complex, rapid and continuously changing. This development prompts an upcoming danger to the nurse’s skills, identity and ability to coordinate with other health care professionals. On the other hand, this also makes nurses challenge their own into taking the lead, developing goals, consolidating a purpose and moving towards an attainable vision. A nurse leader then needs to combine clinical, administrative, financial and operational skills to effectively solve various clinical

Effective leadership roles are crucial to an organization in meeting their mission and goals. Leaders have the ability to direct and guide staff and have visions to inspire others to reach their specific goals by improving quality care for patients. This paper will discuss an interview with a Nurse Manager at the Veterans Affairs Medical Center (VAMC) in Lexington, Kentucky on how her decisions impact the organization, colleagues, and the work environment.