Effective Communication Between Nurses And Nurses

Communication is one of the basic survival skills of human and also a fundamental part of nursing. Effective communication would help to promote a positive nurse-client relationship which is crucial for the delivery of quality nursing care (Sheppard, 1993; McCabe 2003).

“Effective communication is integral in every profession, but in nursing, it could mean the difference between life and death,” (E.S Alitin, personal communication, 31 March, 2016). Effective communication is a skill that must be adopted as it is a means in achieving optimal outcome in all professions. To demonstrate this, I recently had the opportunity to interview a professional in nursing to discuss the important role of effective communication and how this may help me for my future profession as a lawyer. Using the 4 R’s model, the following essay will present this topic, highlighting the influence of communication in developing respectful relationships with both patients and colleagues in the workplace.

Nurses felt uncertain about the extent of information given to patients by doctors. They were afraid to have conflict between doctors’ information.

An important aspect of nurse practice is communication as it is the process of transferring information, feelings and ideas (RCN, 2015). It also provides knowledge based on identifying behaviour patterns, establish a relationship between nurse and patient and it is also

The American Nurses Association (ANA) “Code of Ethics for Nurses” (ANA, 2001) states: “The nurse promotes, advocates for, and strives to protect the health, safety, and rights of the patient”. This reflects that advocating for the patient directly correlates with the safety and well-being of the patient. The key part to patient advocacy is effective communication. In recent times, there has been a focus on the connection of effective communication between healthcare workers and patient safety. A number of Institute of Medicine reports has brought focus to the severe matter. The reports have emphasized the concern of the lack of communication in the healthcare setting and the resulting negative patient outcomes. (Hanks, 2012a). This goes back to the notion that while many healthcare professionals consider themselves as a working member of a team, we have the natural tendency to work autonomously. Therefore, it is the nurse’s duty to collaborate patient centered care by practicing good communication skills with the entire healthcare team, the patient, and the patient’s family if consent is given to assure patient safety.

Communication is a key quality in many professions, but none more so than in the profession of nursing. Nurses are primary health care professionals; therefore, they are usually the first health care professional the client will encounter in a health care setting (Potter & Perry, 2010). This emphasizes the importance of communication skills for nurses in two ways: first, nurses will need to effectively communicate with the client to appropriately gather all needed

Problems with verbal communication in the healthcare setting emerge from the fact that nurses and others in the healthcare setting receive little education on how to communicate effectively with each other.

A descriptive study was performed by Hailu, Kassahun, and Kerie (2016) on 341 nurses and 168 physicians to determine the perception of nurses and physician regarding nurse-physician communication during patient care delivery. Findings revealed that nurses reported low perception on their level of communication with the physicians while a very significant gap was observed on physicians perceived their level of communication with nurses. This significant gap suggests that interventions need to be implemented to improve nurse-physician communication and solve mishaps in patient care which was found to be the leading cause of preventable medical errors, patient injuries, increased healthcare costs, complications, and death (Hailu, Kassahun, and Kerie,

There are fewer interactions between nurse and patient due to nurse patient ratio. In public hospital it can be overcrowded leading to increase in nurse workload resulting in time limit and not communicating with patient. Some nurses are there physical but not mentally due to lack of motivation or personal problems . To be a nurse you need to love it in order to provide high quality care. Esmaeili and her team also found out that some physicians self centred they do not think of the patient and for the nurses to provide good quality care their need the whole team to participate.They also found out that some patient are not satisfied with care due to poor quality scope of the nurses as they can not provide solutions to some problems. There is lack of holistic view as this includes focusing on patient and their family’s needs also resolving patient’s issues during hospitalisation and after discharge. Other nurses needs to up date their knowledge and practice (Esmaeili, Cheraghi and Salsali, 2014). Hills found out that sometimes communication can not happen due to tight schedules of nurses, working with difficult patient and staff shortages There is still some health team members who still believe in hierarchy so they do not think its necessary to share or communicate with low ranking staff resulting in errors being

More flabbergasting is doctors’ assumption of nurses as labors, rather than as mental and emotional workers. Physician verbal abuse is, therefore, the most painful for nurses. Nurse see doctors as a care partner and as such expect them to be respectful and show sympathy towards nurses, because, unlike physicians, nurses take care of the whole

Communication is complex yet essential to our life and with the different beliefs, ethnicities, and attitudes communication can deteriorate. The purpose of this paper is to discuss the different interdisciplinary methods of patient-clinician communication. This topic is important to me because having the ability to be effective in my communication results in satisfaction, fulfillment, quality, safety, contentment, and peace. I hope to become successful in understand and to beunderstood in my communication. Nurses should want this education to prevent the negative effect that results from the inability to communicate effectively.

One significant problem that must be addressed and resolved quickly is both the conflict and attitude of the doctor. It is well known that physicians’ has had complexes about themselves and have been put on a pedestal when it comes to hierarchy. They have always been hard to communicate to that they never appreciated nurses questioning their decisions. Today thankfully this is changing. MD’s are realizing that the nurses are the forefront of patient care and that they see things before they

Effective nurse-physician collaboration is essential to superior patient care. The lack of effective collaboration has been cited as the root cause of over 70% of major medical errors (The Joint Commission, 2014). Effective communication between healthcare workers increases the patient’s quality of care. When nurses aren’t communicating effectively, medication errors, patient injury and possible death may occur. Ineffective communication between health care workers occurs when healthcare workers aren’t working together as a team. It’s important for healthcare providers to trust, and respect each other to work together, so effective patient care can be achieved. If healthcare workers aren’t on the same page, medical errors may occur. In some cases, nurses feel intimidated by doctors, or don’t want to let a physician know they don’t agree with an order.as a nurse you must always remember your job is to advocate for the patient, keep them safe care. If you must challenge a doctor’s order do so in a professional manner.

All nurses have a responsibility to safeguard and promote the utmost service to individual patients and clients (NMC 2004). All health care professional have to communicate responsibly. Thus a comprehensive knowledge of effective communication skill should be a fundamental requirement for all healthcare professionals.

“Physicians give orders, and primarily to nursing staff; nurses do not give orders to physicians,” (Pijl-Zieber, 2013, p.143) and a nurse’s perspective may not always be valued by physicians making nurses more reluctant to disclose their opinions on specific orders. In reading various quantitative studies, Tang et al., (2013) discovered that many nurses perceived that their “professional assessments or inputs regarding patient care were not valued by physicians” (p.298), propagating nurses to feel incompetent and excluded from patient decision-making. Rosenstein (2002) conducted an analysis on relationship between nurses and physicians by surveying 1,200 different health participants in various hospitals in the USA and found, “when asked whether they had witnessed disruptive behavior by physicians, 92.5% (1,089) of respondents (n = 1,177) said they had” (Rosenstein, 2002, p.28), justifying there’s a higher account of disruptive physician behaviors towards nurses then presumed. In a qualitative study by Robinson et al., (2010), “nurses expressed that physicians often used words that were rude and humiliating. This made them feel incompetent and intimated” (Tang et al., 2013, p. 299), which decreases a nurse’s self-esteem and further hindered proper communication. If nurses were ridiculed for speaking up to physicians about their