Effective Communication

2513 Words Apr 23rd, 2011 11 Pages

Communication has existed since the beginning of human beings, but it was not until the 20th century that people began to study the process. As communication technologies developed, so did the theories.

Before becoming simply communication, or communication studies, the discipline was formed from three other major studies: psychology, sociology, and anthropology. Psychology is the study of human behaviour, Sociology is the study of society and social process, and anthropology is the study of communication as a factor which develops, maintains, and changes culture. Communication studies focus on communication as central to the human experience, which involves understanding how people behave in creating, exchanging, and
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Hence the regular confirmation we all make over the telephone to assure our contact (sender) that stills we are paying attention, Such as “no” “exactly”, “no”.


Communications are achieved with positive relationships and job satisfaction of employees through understanding and discussion. It assumes that communicating is grounded in mutual understanding. Problems arise because of the negative view that understanding will lead to agreement and that this understanding should be the sole goal of communications.

Key terms
- Networking, going with the flow and making connections
• Emphases
• Feedback over response
• Relationship over content
• Process over purpose
• Understanding over compliance

– Actively listen to employees in order to make them happy.
– Sensitive employee needs
– Open to employees

Circuit Breakers
– Poor climate
– Misunderstanding
– Hidden agendas

– Change initiation
– Sources of innovation
– Direction of communication
Understanding = Effective Comm.
– Feedback
– Relationship issue
– Goals of comm.
– Understanding = agreement

Model of circuit theory


Communications are achieved through an intricate combination of the practice, understanding, and
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