Effective Communication

1085 Words Oct 22nd, 2013 5 Pages
Effective communication
Communication is primarily an exchange of information, ideas, or thoughts. This paper will focus on the process of verbal and nonverbal communication as well as the components of each. It outline the formal and informal channels of criminal channels. This paper will also list the different barriers to effective communication within a criminal justice organization. Finally it will cover strategies that can be implemented to overcome communication barriers within criminal justice organizations.
Verbal and nonverbal communication
Wallace and Roberson (2009) stated that communication is "a process involving several steps, among two or more persons, for the primary purpose of exchanging information" (p.15 ).
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Both formal and informal means of communication help facilitate the transfer of important information within a law enforcement organization.
Barriers to effective communication
There are four basic barriers that hinder effective communication, emotional barriers, physical barriers, semantic barriers, and ineffective listening. All of these barriers separately or combined can contribute to a lack of effective communication.
To communicate successfully one must express thoughts and emotions clearly. Sometimes the emotional barriers can hinder one 's ability to effectively communicate. Physical barriers are the facets of the surroundings that obstruct the flow of information. This could be radios which are not working correctly and prevent the officer from transmitting his communications. Anything that prevents or slows down the progress of the giving or receiving of information is considered a physical barrier. Semantics is another form of communication barrier, which results in the inability to communicate clearly. Semantic problems occur when there is a failure to agree on the connotation of certain expressions (Wallace & Roberson, 2009). The meaning of certain terms may not be interpreted the same by different people.
Ineffective listening is the final barrier to effective communications. This can be described as not receiving what the other person is relaying. The person on the receiving end of a
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