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Effective Communication In Health Care

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Throughout the Resident Care Conference, our team demonstrated effective communication techniques such as simplicity, active listening and eye contact. First, Simplicity of words is using general words or choosing words to make it easier to understand (Kozier , et al, 2014 ) . For example, during the IPE event, instead of using medical words, health care professionals choose words that simple words like: difficulty in swallowing instead of using the word "dysphagia". Simplicity of words are making easier for the client to easily understand the information that the health care team is trying to explain. Second, active listening is paying attention to what is the client and/or family member is telling to the health care team regards to the client's health concern. …show more content…

Being attentive while the client and/or family member was telling to our team about health concern. For example, while the client and/or I, as family member is speaking, all of the health care team members were listening attentively to the speaker before giving advice to the each problem of the client. Active listening helps us to clearly get the information that will help us to do a care plan regards for the client's health concern. Lastly, Eye contact is very important in communication techniques. Having eye contact with the client or family member while the nurse is talking makes them think that the full attention of the nurse is only on them. For example, while the client is explaining her request (of having pictures of her cats at her room to avoid missing them so much) to health care team, all members are only looking at him/her; which indicates their attentiveness to the client . Eye contact shows willingness to maintain the communication (Beebe et al, 2015) . All of these techniques where demonstrated at the conference and our team helps us to go along on the

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