Effective Communication Practices

1178 Words Jul 17th, 2018 5 Pages
Effective Communication Practices
Communication is defined as “the transfer and understanding of meaning” (Robbins & Judge, 2013) and is the foundation of every relationship. There are four main reasons for communication in business. They are to control, motivation, emotional expression and information (Robbins & Judge, 2013). Without effective communication the sharing of ideas, information, feelings and questions cannot be completed. There is a process to communication and when the process is broken communication is not effective. In business it is a manager’s responsibility to understand the process of communication, the functions of the communications and to minimize any barriers to communication so that there is effective
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Some managers or executives are simply poor listeners causing communication to constantly break down. When a peer or someone at lower or higher level of the organization is speaking to them, they may be daydreaming, showing lack of interest, reading, looking around, or listening to another conversation. Because they are not concentrating on what is being said, they may misunderstand part or the entire message. They may even believe that they are really paying full attention only to realize later that they cannot remember parts of the conversation. Receivers may also bring certain predispositions based on past experiences to the communication process. They may already have their minds made up, firmly set in a certain way. For instance, a manager may have heard that his or her new boss is unpleasant and hard to work with. When the new boss calls the manager for an introductory meeting, the manager may go into that meeting predisposed to dislike the new boss and pay little attention to what he or she has to say.
Ways to Improve Communication Effectiveness
Considering how many factors can create roadblocks to successful communication, it is fortunate that we can resort to numerous techniques for improving communication effectiveness. The single most important individual skill for improving communication effectiveness is being a good listener. Being a good listener requires the individual be prepared to listen, keep interruptions to a minimum, concentrate on both
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