Effective Communication in Healthcare

Within a health care setting communication is a necessity. This communication not only includes the need for professional communication but also the way in which information is shared to the patient and to other healthcare workers. Another important aspect of health care worker such as a nurse is the effectiveness off a handover. Within the video, Effective Communication in nursing these three aspects of communication (Professional communication, provision of information and handover) were seen and will be analysed further, within this essay. These will be analysed through the three aspects, the care of the patient, the image of the individual nurse and the health outcomes of the patient. All of these three aspects of communication are vitally important to the overall patient needs.

I work in a nursing home, is a place for people who don't need to be in a hospital but can't be cared for at home. mostly the people what have hearing impairments,visual impairments and or learning disabilities. In my work i need give attention for any person what have difficulty for Hearing, speaking, seeing, and having difficulty learning. i work at night for 12 hours, Most nursing homes have nursing aides and skilled nurses on hand 24 hours a day.

End of shift reports between nurses has been an important process in clinical nursing practice. Allowing nurses to exchange vital patient information to ensure continuity of care and patient safety. Therefore, the chance of potential communication gaps causing an error is high. According to the Joint Commission, communication is the primary cause of medical errors, with handoffs accounting for 80% of these errors [ (Zhani, 2012) ]. The most commonly practiced model of report takes place in the staff room, at the nurses’ station, or other locations away

Traditionally, nursing shift-to-shift reports were organized methods of communication between only the oncoming and leaving nurse, designated to a location such as the central nursing station or nook of a hallway. Shift reports can be considered the foundation of how the day is going to plan out because it introduces the patient, diagnoses, complications, medications, consults, upcoming test and the entire plan of care. These reports are full of complicated and vital information and while set in certain locations that are vulnerable to interruptions, such as the nursing station, medical errors and miscommunication are more likely to be made. The Joint Commission’s 2009 and 2010 National Patient Safety Goals (Joint Commission, 2015) included two patient safety standards, first to encourage patients to be involved in their health care plan and second, to implement a standardized communication process for handoff reports between providers. Soon after in 2013, The Agency for Healthcare Research and Quality under the United States Department of Health and Human Services introduced a set of strategies to improve patient engagement along with safety and quality in patient care. Within these strategies the new method of nurse bedside shift report was developed, which suggests nurses to conduct shift-to-shift reports at bedside in the room of each patient, rather than out of the room. The benefits of this new method were

A plan that could be used to clarify a misunderstanding would be if a service user could not understand ones line of questioning, pictures could be used to combat this if the misunderstanding was still apparent after using this method one could resort to writing down the question and asking it slowly and clearly so that all parties understand what is being asked or requested.

Communication in shift change plays a major role in the nursing practice and role. Appropriate and effective communication is a tool assisting nurses in providing safe, thorough and quality cares about their patients and ensuring there is continued service delivery. Realizing the critical role of their patients and patients’ families in promoting patient safety, nurses need to engage their patients and family members in the whole communication process of exchanging information and planning the care. Nurses need to give their patients chances to participate in the discussion their health conditions, upcoming procedures, medical information, or treatment options. Bedside reporting give nurses opportunities to visualize the physical and psychological needs of their patients. Change of shift reporting is also a situation where the nurses exchange their clinical knowledge, and patients’ condition changes and allow their patients to express their understandings, concerns, and questions. This paper seeks to analyze bedside report and explain its relevance to the nursing practice.

An effective communication takes an important part in the health and social care settings. Communication is the way how we express our own feelings and thoughts, giving and receiving with each other and what make us become independent through making choice and the ways we learn. Between analysing Alan’s case, this essay will demonstrate the importance of effective communication when working with diverse communities in health and social care sector.

Effective communication during a patient handoff is critical in ensuring patient-care quality and safety and bedside shift reports have been found to increase patient involvement and satisfaction (Wakefield, Ragan, Brandt, and Tregnago, 2012). Bedside shift report is viewed as an opportunity to reduce errors and ensure improved communication between nurses (Gregory, Tan, Tilrico, Edwardson, and Gamm, 2014). Improved communication between nurses can be beneficial for all involved. In response to the Joint Commission’s National Patient Safety Goals, bedside report has been supported as improving patient safety, patient-centered care, and nurse communication as well as reducing medical errors (Gregory, et al., 2014). Ofori-Atta, Biniend, and Chalupka’s (2015) article examines statistics regarding hospital care and shows that according to the Inspector General Office, Health and Human Services

Communication breakdown is among the leading cause of medical errors such as gaps in health care, incomplete or missing information, and medication errors. Most importantly, communication supports the foundation of patient care. According to The Joint Commission (formerly Joint Commission for Accreditation of Healthcare Organizations [JCAHO]) improved communication among nurses during shift changes reduces injuries due to medical errors by 30 percent. So, hand-off reporting during shift change is a critical process that is crucial in protecting a patient’s safety. Throughout the hand-off report, it is vital to provide accurate, up-to- date and pertinent information to the oncoming nurse. An estimate of 80 percent of the most serious medical

Communication plays a critical role in the healthcare industry. It is a critical part of nurse, as you will be providing viable information to the different individuals. As a nurse one reason that communication is critical is during handoff. “A standardized handoff communication tool is recognized as a Joint Commission patient safety goal to reduce communication errors and improve patient safety” (Taylor, 2015). In recent years, healthcare facility has change the shift report from a report outside the room to a bedside report. A bedside report been established to reduce medical errors, and improve patient safety. Bedside report also incorporates the patient involvement in their own care. Engaging patient in their health care, can lead to

In 2013, the Joint Commission, in an effort to improve quality of care and patient satisfaction, implemented a handbook and tools to transition to bedside shift reporting (AHRQ, 2013). Nursing shift reports historically have occurred in many formats like verbal reports, written, or recorded, but research supports taking the report to the patient’s bedside. Matter of fact, switching to a blend of verbal reporting and bedside reporting guided by a standardized communication tool like the Situation, Background, Assessment, and Recommendation (SBAR) structure allow patients and family to participate in the information and plan of care. Both qualitative and quantitative data have revealed improvements in patient safety, patient & family quality of care, nursing satisfaction, and accountability between nurses. One pilot study on performing shift reports at the bedside found a rise from 75% to 90% in patient satisfaction with nursing communication over a three month study period (Radtke, M., 2013). Change-of-shift report at the bedside, although a challenge for nursing staff, offers an opportunity to improve the experience of care by partnering with patients and families.

This is an analysis of a taped interview between a nurse and a patient who is taking pre-employment medicals. The information given during the interview, including her name, Pink Cloud is fictitious because of the need of confidentiality. During the interview, objective and subjective data will be collected. The areas of communication focused on in the analysis are verbal, questioning and listening skills. Analysis will be made and later suggestions and recommendations will be made on how to make improvements in the future. To achieve this, direct quotations from the will be used to make references to the three theories being analysed and will be supported by the literature.

According to Kavaler and Alexander (2014), “In healthcare, standards are statements concerning proper procedures and/or actions to be taken in given clinical or administrative situations” (p. 29). In healthcare facilities, there are several standards and guidelines that must be followed to perfection to ensure that patients, staff, clients and the whole organization interests are safe. Failure to meet the required standards, can cause legal problems to the healthcare facility and put patients’ lives at risk. Notably, there are several factors that can lead to adverse events, for example, lack of communication between staff or between staff and the patients, and fail to follow prophylaxis procedures to newly admitted patients. The interaction of several risk behaviors and failure to meet standards of care can lead to adverse events that can harm patients, clients or entire organizations.

Communication in the healthcare workplace, I believe is one if not the most prominent place

There seems to be a dichotomous situation with the medical staff that is treating me and professes to own licenses to practice medicine in Texas. They are not accurately documenting my charts with the information that I share with them in reference to my injuries. It is very hard for me to accept another miscommunication or an inadvertent oversight of the facts that I am sharing and they are not documenting. It is both flagrant and egregious to continue to treat, medicate and give me physical therapy without a proper diagnosis. This tells me that a line of demarcation must be drawn. The undue stress and outrageous behaviors performed by what should be professionals is really causing me more mental and physical pain than necessary.