Effective Communication in a Diverse Workplace

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INTERNATIONAL JOURNAL OF ENHANCED RESEARCH IN MANAGEMENT & COMPUTER APPLICATIONS VOL. 2 ISSUE 2, FEB.-2013 ISSN NO: 2319-7471 Effective Communication in a Diverse Workplace Ritu Rana Programme Associate, Indian Institute of Foreign Trade, New Delhi, India riturana2222@gmail.com Abstract: Due to globalization, today’s work environment has become diverse as people from different cultures, religions and backgrounds have come together. They bring with them, diverse skills, knowledge and expertise. They have their own views, ideas, perceptions and opinions which are totally different from one another's as they all come from different walks of life. To succeed in a multicultural society, an organization must value the differences of its…show more content…
Poor communication is one of the top reasons why organizations fail or don't realize their potential. And while most organizations have more communication tools than ever before the question remains, "Why are we having such a hard time communicating?" Good communication practices help people at all levels in the organization improve their understanding of, and response to, the organization's and each other's needs. It helps people make effective decisions that are aligned with the organizations' goals and objectives. And, it can motivate performance by linking individual and team efforts with the bigger picture and by recognizing desired behaviors and effort throughout the organization. When employees are poorly informed or communication is neglected, people become cynical and lose their trust and respect for the organization and its leaders. As a result, they may consciously or subconsciously undermine the success of the organization. At best, they will simply be hindered from reaching their potential or performing in the best interests of the organization. How often have you heard people say: "There was a communication break-down", "The problem was due to a mix up in communication", "One hand just didn't know what the other hand was doing", and "It was a case of poor communication." How often have you heard managers speak with frustration about good initiatives in their organizations that failed because employees were cynical and skeptical of the
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