Effective Communication in a Workplace

635 Words May 31st, 2015 3 Pages
Effective communication in a business

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Describe a time when you experienced effective communication in a business environment.
Effective communication involves knowing the audience and using appropriate to communicate the intended message. I experienced effective communication at the workplace whereby the manager delegated the role of decision making to the employees. The manager emphasized that employees were to communicate with each other and discuss on the best decisions for the firm to achieve its goals and objectives. The employees were to form teams and discuss decisions regarding various departments in order to forward them to the top management for
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Most employees, customers and the management of the organization were aware of the decisions and various messages sent from different departments.
Discuss at least three (3) reasons why you perceived the communication to be effective, and explain the resulting impact to the business.
The communication was affective because during verbal communication the voices of the speakers were very clear. It was noted that audience did not ask for repetition of what was spoken or seeking clarifications from the speaker. The channels of communication used by various workers, employees and management where delivered the intended messages to the audience. Organizational communication aimed at using communication to improve employee productivity and awareness of their products and services to the potential customers. The communication channels were very effective in meeting the firm’s objectives because most of the targets were achieved (Lasater, 2010). In the organization emails and company’s website were very reliable channels of communication that most workers preferred. Most messages used appropriate language to improve clarity and understandability by the audience. The messages are direct, memorable and honest hence the audience was keen in understanding the content, which is the organization’s goal. The messages helped employees to be associated by the firm because the messages contain common terminologies that show workers that managers understand their job roles,
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