Effective Listening Strategies Essay

1130 Words Oct 7th, 2014 5 Pages
Effective Listening Strategies
BSHS/385
June 2, 2014

Effective Listening Strategies
The first article I read was called “Active Listening Skills”. This article provided helpful information with helping clients improve the quality of his or her life. When a client knows that the interviewer is listening he or she will feel respected and appreciated. The article shows the importance of listening in order to get the client to respond to us positively and on a deeper level. The article states there are different ways of listening. The article states we should have active participation by facing the client, maintaining eye contact, focus solely on what the client is saying, and respond appropriately.
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This article is about a student who comes into the financial aid office for some assistance. The student is running late and is not familiar with the appropriate steps. There is also a good chance she is upset and impatient. The student goes to the front desk where she is ushered impatiently to a teller who does not have the patience to deal with her, he purses his lips and send her to the director for a signature. The director does not give the student his undivided attention because he is on his cell phone, and ready to lock his office for the day. The student receives the director’s signature and takes it to the secretary who is warm. The secretary files the student’s forms, smiles at her, chats with the student, and then wishes her a good evening. This article included “Utilizing Relevant Counseling Skills and Techniques”. The articles states the advisors should use active listening this way they will be able to understand what the student is going through, and help her formulate and implement solutions. The article also states using verbal and nonverbal encouragers will help the student feel like part of the conversation, and this will make him or her open up more. The article also states summarizing and paraphrasing the student’s feelings and statements will help the student feel understood, and this makes them willing to provide more information. The article also states body language of the student and advisor is significant communication. If a student is telling