Effective Management For Patient Satisfaction

The healthcare sector is one where all key players should strive to ensure that they do not commit any errors in their operations; because it mostly involves the decision of life and death to a human being. Hospitals, therefore, have to ensure that they work towards ensuring that their patients feel satisfied with the service that they receive upon visiting the hospital. Hospitals remain assured to improve their satisfaction scores by creating a conducive working environment that allows their employees to undergo career growth. They also align their behavior and set their minds towards the achieving the hospital’s goals and objectives. Hospital management needs to communicate with their staff and put into place measures that give priority to meeting of all the patients’ needs; so that they can successfully attain and maintain a respectable satisfaction

[The medical field is very important to us all, and when you become the patient in a hospital your mindset changes all together. This paper will be about patient satisfaction while in the hospital. There are major concerns when patients or their family are admitted into the hospital. Hospitals are very concerned with patient satisfaction and the scores that come with it.

Patient satisfaction is a driving force in today’s health care system. Incorporating the patient in their care will help with the patients healing process as well as encouraging the patient to be more compliant with their prescribed care. Bedside reporting is a practice that some organizations have incorporated in their standards of care. The patients care does not stop when the nurse’s shift ends. Therefore, it is important for the patient’s information to be conveyed accurately to the oncoming nurse. Conducting shift reports at the bedside allows the oncoming nurse to both visualize and interact with the patient much sooner than if the nurse had received report in another manner. Furthermore, bedside reporting allows the patient to interact with both nurses; and allows them to see that their care is being properly managed. This type of reporting also allows the oncoming nurse to ask questions, as other methods of shift reporting limits the oncoming nurse from interacting and asking questions of the off going nurse. Patient satisfaction as well as accurate transfer of information and patient safety is a crucial part in providing quality patient care.

This project has the potential to improve patient satisfaction, staff satisfaction, and 30-day readmission rates. In addition, increasing patient readiness for discharge will decrease adverse outcomes for patients with diabetes.

Finally, through making a visible presence within the online marketing the health care organization will have presented their existence to many within their communities to allow them the knowledge of their facilities and services that are available. “Susan Eisen (2007) reports to the extent that patient satisfaction assessment efforts are reliable, valid and appropriately used, their results hold promise for improving particularly, interpersonal aspects of healthcare quality. After much concern about increasing impersonalization in the current healthcare system and pressure on providers to see more patients in less time, efforts to assess patient satisfaction should, at least, serve to raise the consciousness of healthcare providers, administrators

Measuring patient satisfaction is important in assessing healthcare outcomes due to the growing emphasis on greater partnership between providers and consumers.

In value-based care, the performance of a health facility is pegged at the level of satisfaction of the patient. According to the record, there has been a deteriorating patient experience, it shows a decline from 73% to 69% excellent experience. However, there has been no rise in the poor experience by the patients. Patients have various needs that require addressing in a way that are not same. Nurses use their knowledge and skills coupled with experience, intuition, and creativity to ensure customer satisfaction. While delivering care, nurses should act in the best interest for patients’ maximum comfort. Some of the crucial outcome measures include a desirable work environment, healthy and efficient communication, patient-physician relationship, and the patients waiting

Patient satisfaction has been considered as when patients feel that their needs and expectations are being met by the services provided. Some of the important factors which are strongly effective, are included: availability of out-of-hours care, doctor’s style, care delivery and continuity of care. All of these happen when there is a good communication between doctors and their patients. Clear understanding of the patients' concerns as well as an accurate clinical diagnosis. Doctor and patient’s relationship always has described as cornerstone of general practice. If there is trust between the patients and them, patients are more likely to connect to the recommended treatment.

To start off, increased patient satisfaction and contentment come hand in hand when nurses and doctors treat their patients with compassion and empathy. Developing compassion and care as a provider is highly beneficial to both patients and the providers. According to a research by the Center for Medical Humanities, Compassionate Care and Bioethics (2014), patients who are treated compassionately and with kindness by their doctor or nurse are 93 percent more satisfied with their care or service. However, the sense of compassion and care in the medical field might be under threat or harm if nurses and doctors are not capable of genuinely connecting with their patients with gentleness and warmth. A report by Geraghty, Oliver, and Lauva (2016),

Within healthcare institutions evaluation of patient satisfaction serves two purposes. First, patient specific needs can be met, rectification can take place, and specifically designed solutions to resolve safety problems and concerns can be implemented. Second, comparisons can be made between institutions and focus is placed on system-wide issues in patient care. This requires an in-depth examination of patient complaints to pinpoint areas of systematic safety and quality, as well issues in standard of care (Reader, 2014).

The debate over whether patient satisfaction relates to the experience of care provided to patients continues in light of the increasing use of satisfaction scores in determining reimbursement decisions. At a time where higher educational institutions suffer from decreased federal and state funding, rising costs and fierce competition, university administrators are faced with difficult financial decisions. College campus clinics are considered the healthcare facilities universities use to provide healthcare services for their students. It is more than likely that university administrators would use student satisfaction scores with healthcare services to determine funding allocations relevant to university clinics. This study sets the stage

Patient satisfaction and its link with therapeutic relationship were explained using two themes include patient concerns and active demands and patient expectation. Patients expressed concerns about their disease in the form of worries and the demands in the form of priorities. So considering the patient’s worries and priorities in a better way is identifies as essential to improving patient satisfaction and it will only possible through a mutual therapeutic relationship. Therapists were used a perlocutionary act of assumption to convince the patients, who expressed their concerns and active demands. Patient adherence, patient and therapist age-related attitude and the need for an outcome measure are identified as the socio-cultural contextual factor associated with the theme Patient concerns and active demand. Asking the patient’s about their recovery is considered as part of creating a mutual therapeutic relationship to build up patient satisfaction. However, the therapist’s way of handling the concerns and demands of the patients consider as a kind paternalistic approach; this could be influenced the therapeutic relationship and patient satisfaction in a negative manner. Patients were seemed to express their expectations as doubts. Lack of effective communication, miss communication or lack of effective patient education, patient’s belief, and health professional’s lack of awareness

This study aimed to pursue expectations and patient satisfaction. The perseverance of this study was to thoroughly and judgmentally evaluate the research to govern the degree of satisfaction with surgical patients that have bone or knee problems and issues linked with satisfaction. The study results specified that of the patients were satisfied with the nursing care excellence depending on what their prior expectations were. If the patients had high expectations of what the nursing care equality should be, they were generally not satisfied. The study determined that expectations had a major influence on patient expectations and outcomes.

As the Ontario Health Care System faces several challenges, it becomes necessary for organizations and providers to join together and meet the health care needs of the citizens. As the ministry of health and long term care have encountered several different concerns over the past decade. With rising issues such as low quality service and patient dissatisfaction, transparency in the health care system becomes questionable.

Patients’ satisfaction represents their reactions to their care experiences (William, 1994; Brook et al., 1996; Roter & Hall, 2006). Several theories have been proposed to explain the determinants of patients’ satisfaction. For instance, expectancy theories postulate that patients’ satisfaction is shaped by patients’ beliefs and expectations about the care they receive (Kocher et al. 2002; Alderman et al. 2000; Linder-Pelz, S. 1982 (a); Linder-Pelz, S. 1982(b)). Patients’ satisfaction can be defined as the extent to which patients believe that the care they experienced matched their expectations (Thompson & Sunol 1995). Decision theory suggests that patients’ satisfaction is not only affected by their beliefs and values, but also their