Effective Performance Management With The Balanced Scorecard Technical Report

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Effective Performance Management with the Balanced Scorecard Technical Report Writers: Liz Murby Stathis Gould CIMA CIMA CIMA gratefully acknowledges the contributions of Gary Ashworth, Philip Barden, Peter Brewer, Gavin Lawrie, Bernard Marr, Professor Bob Scapens, Dr Mostafa Jazayeri-Dezfuli, and Francesco Zingales. Contact: liz.murby@cimaglobal.com Copyright © CIMA 2005 First published in 2005 by: The Chartered Institute of Management Accountants 26 Chapter Street London SW1P 4NP Printed in Great Britain The publishers of this document consider that it is a worthwhile contribution to discussion, without necessarily sharing the views expressed. No responsibility for loss occasioned to any person acting or refraining from action…show more content…
27 7.2 Public sector: Health Action Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Appendices 1. The value dynamics framework at Dell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 2. The Business Modelling Approach’s ‘if-then matrices’. . . . . . . . . . . . . . . . . 36 3. The Business Modelling Approach’s implementation questionnaire . . . . . 37 References and further information sources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 2 Effective Performance Management Introduction To manage and deploy organisational resources in such a way as to deliver and fulfil organisational objectives is a vital role of senior finance and management professionals. Many tools, techniques and frameworks have evolved to assist managers in this: value-based management, total quality management, the performance prism, and more. This report focuses on one such framework: the balanced scorecard. Of the tools designed to improve corporate performance, the balanced scorecard has probably been the most popular. Originally developed as a performance measurement tool, the scorecard is now associated increasingly with strategy implementation. It acts as a management framework with the potential to identify and exploit organisations’ key value drivers to their best strategic advantage. This report considers the more recent developments in scorecard thinking, in particular the key role of strategy mapping. It outlines
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