Effective Quality Management And Risk Management

The quality department has developed this manual to introduce new employees to the basic concepts of risk and quality management within the institution. This manual meets the institution’s initiative for continuous quality improvement within each department and the opportunity to mitigate areas of risk whenever possible. In order to accomplish this goal, it is important for the new employee to be able to identify what quality improvement and risk management mean within the institution. The institution believes that when employees are aware of these concepts, decision-making processes can be put in place to reduce risk and improve quality. This manual will also review the challenges that come from risk- and quality-management decisions especially in the health care setting. The new employee will be introduced to a variety of tools available to help assess potential problems, determine whether a change is needed and how to institute these changes through informed decision making. A clear understanding of how to use these tools will help the institution reach their goals of patient-centered care while providing a safe environment. Risk and quality management initiatives have the potential to save lives and save the institution money. The institution believes that successful risk and quality management is achieved only through employee awareness and incentives to provide a culture of safety.

Enterprise Risk Management (ERM) is a series of processes used to identify risk, implement strategies to address risk, and monitor impact on the organization. Indeed, an effective ERM will consist of a corporate profile, which is a record of key risks that would hinder the organization in achieving their key objectives (Fraser & Simkins, 2010). Ideally, the risk profile is created as a tool to communicate with the Board of Directors, but may be used as a means of communication with all levels of management (Bethel, 2016). Typically, there are variations of the risk profile based upon the level of management, such as duration, types of risk, and purpose (Fraser & Simkins, 2010).

Berry, L. L. (2000). Cultivating service brand equity. Journal of the Academy of Marketing Science, 28(1), 128-137. Retrieved from http://link.springer.com/article/10.1177/0092070300281012

Affordability should be applied to the hospital setting. There have been many patients that are in the hospital on an extended stay and they are not able to afford such things like a television in their room or, maybe the patient does not have family and they are on a fixed income. The hospital should have a policy in place that allows the hospital to go into a fund that is set up for patients that are in need. Hospitals should apply policies within their organizations that benefit the community and staff. A policy should be in place to ensure

ERM is applied every level and unit across the company and consider the risk at entity level;

Evergreen Woods health and rehabilitation center is located in Spring Hill Florida. The center has been serving Hernando County for over 25 years. Services that the center offers are: Post-acute services, Rehabilitative services, skilled nursing, Short and long term care through physical, occupational and speech therapists. The mission of Evergreen Woods health and rehabilitation center is to provide comprehensive services to meet the care of the residents and patients. They strive to meet customer satisfaction daily and follow core values to obtain excellence in care.

(English) By: Moss F, Quality In Health Care: QHC [Qual Health Care], ISSN: 0963-8172, 1995 Jun; Vol. 4 (2), pp. 102-7; Publisher: BMJ Pub. Group; PMID: 10151608, Database: MEDLINE Complete

Agarwal, R. (2010, May 19). A guideline for quality accreditation in hospitals. Quality Digest. Retrieved from http://apollolibrary.com

The quality risk management plan for this case study scenario includes identifying areas of risk and healthcare errors, in order to protect future patients from having their safety compromised. The case study describes two patients who received wrong-site surgery; which is considered a sentinel event – preventable and should never occur. According to a report by the Agency for Healthcare Research and Quality (AHRQ) Patient Safety Network (2015) titled Wrong-Site, Wrong-Procedure, and Wrong-Patient Surgery, wrong-site surgery is the most frequent type of sentinel event. It is approximated that wrong-site surgeries take place forty times per week in America (Clark, 2011).

Risk and quality management are vital to operating any kind of organization, but more so when dealing with an organization such as a hospital. Dealing with the lives and wellbeing of others is a huge responsibility. Some hospitals deal with more areas of services than others. Take John Muir Health for example, they provide a vast amount of services that range from primary care, emergency care, urgent care, rehabilitation, cancer treatment, children’s care, medical imaging, and more (John Muir Health, 2013). Of these areas of service require risk and quality management assessment. Other areas that do not

Risk management is the practice of measuring risk and creating strategies to accomplish the risk. In ideal risk management, an arrangement process is shadowed whereby the risks with the maximum loss and extreme probability of happening are controlled first. However, the procedure can be hard, and maintaining between risks with high possibility of occurrence but lower loss and risks with high loss but lower possibility of occurrence can often be mismanaged. “Quality management is a systematic and continuous process that organizations use to deliver products and services that meet or exceed customer expectations. Quality management in healthcare has evolved over the year to address increased

In this summary, the team discusses risk and quality management and the roles in ensuring the safety of the organization while focusing on initiating and implementing risks by improving the patient safety. Risk management is the recognition of anything or anyone who can cause harm to an organization. For instance, an organization finances or a technical issue would be a risk. Quality management aims to find the motive of the risks and develop a plan to improve the patient quality of care. Previously risk and quality management was set apart from each other but team up to communicate for the overall success of an organization. In addition, the team also discusses the impact of risk and quality management on health outcomes. Both risk and quality

Quality is defined as conformance to the requirement, not goodness: The first absolute explains that management must strive to ensure that during the quality improvement process everyone is getting things done right the first time. Crosby stated that in other to do this management must state clearly what are the individual roles of the employee, management must also supply the employees with the resources needed to do their task and lastly management must give continuous support and encouragement to the employees during the improvement process. When quality is defined as conformance to requirement it helps to reduce hassle and improve quality at the same time. Crosby (1995).

The EFQM model of quality management can be very effective for my firm because we want a quality management model that takes in account all aspects of business to create quality from within. Quality of a product or service, describes the relationship between expectation and outcome. (efqm.org)A service or product could be of poor quality if it does not meet our expectation or it could be of very high quality if it exceeds our expectations. Thus, quality is not a new phenomenon, we have always been conscious of quality. People have always valued good products and good service, but traditionally better quality was more a result of individual or only management's effort. The quality was not a team effort with planning to achieve consistent quality to meet the customers demand.

Moreover, as the development of software management, the time of which customers could not see their software product until delivering is gone. Nowadays, it is much more emphasis on getting the feedback of stakeholder about the project quality. Therefore, a major issue is how could developers or software project managers reaches an agreement with customers about project functions or features. In order to solve this problem, Alexander Poth and Ali Sunyaev attempt to establishing a method, which allow stakeholder could participate in the selection of functions and features phase. To do this, both project developers and stakeholders would have a confidence of the quality of a project. Due to this attempt, they develop the effective quality management, which focuses on the effectiveness of risk mitigation during project process.