Effective Workplace Communication

1336 Words Feb 27th, 2013 6 Pages
Listening and Effective Workplace Communication

James Humes, a former presidential speech writer, stated that, "the art of communication is the language of leadership" (Leading Thoughts, 2010). Communication is an essential process that is common in the workplace. Everyone in the workplace especially leaders must communicate with others. Ideas, conversations, disagreements, and commitments can all be exchanged through communication. Anyone can communicate but it takes discipline and skills to effectively communicate. These skills can include feedback, presentation, non-verbal communication, and listening. Listening is the most valuable skills to effective workplace communication because it enhances job effectiveness, relationships
…show more content…
If a guest calls down to the front desk and complains about their room the front desk clerk needs to actively listen to know how to respond. A response may include sending up an item that was requested by the guest or escalating the problem to upper management. Intently listening to the message that is presented will help employees and managers respond in an appropriate manner. A response to listening does not always have to verbal. A non-verbal response like smiling or nodding can be an appropriate response. It does not matter if the response is verbal or non-verbal, listening will help to ensure that the response is effective.
People tend to assume that the most important part of the pyramid is the top but they are incorrect. The bottom of the pyramid is the most important part of the pyramid. The bottom of the pyramid is the foundation on which the other blocks stand. If there was a pyramid to represent communication skills, listening would be the foundation or the base for communication. Communication skills build on each other and the skill that is used for the moment in time is the tip of the pyramid. “Truly effective communication involves more than just expressing yourself clearly. It also requires effective listening” (Brown, 2009). Listening helps to strengthen the other communication skills like feedback and presentation. It is hard to present to an audience without understanding the audience’s needs. To understand the