Ineffective Communication In Health And Social Care

Non-verbal communication | 1. Posture. This is the way in which someone holds their self, the way the stand etc. 2. Facial expression. This is the way someone’s face responds to an action or words. For e.g.…if someone was told something they like they would generally be wide eyed and smiling. |

In a health and social care setting there are two different types of communication and those are verbal communication and non-verbal communication. Verbal communication is the way you talk to someone and non-verbal communication is your body language towards someone.

From the Resident Care Conference I took part in there were times I did see effective and ineffective non verbal communication. Effective non verbal communication can be described as an individual who is not engaged in a conversation, showing little to no respect to other team members and lacking an interest in what the other person is saying. Examples of this are; lack of eye contact, slouched in chair, hands crossed, rolling eyes and being occupied with other things while someone else is speaking. During the Care Conference sitting slouched back and lack of eye contact were the two main forms of ineffective non verbal communication that I saw. Effective non verbal communication techniques are having eye contact, good posture and leaned forward to look more engaged, appropriate body language and face gestures that show that you want to be there. Some of these aspects were seen throughout the Care Conference but it could have been a lot better. This was a good opportunity for students to see what other people are doing so they can distinguish what is appropriate and inappropriate non verbal communication. I also found this a great eye opener and learned so many techniques towards improving my non verbal communication so that I am ready for the professional work environment.

Working in healthcare most effective tool is communication. Discussing the outcomes of therapy a patients needs is vital for recovery. While in the hospital respiratory therapist communicate during report time to provided information that has transpired during the patients stay. The process of communication is a two-way street by processing clear and concise information along with understanding of the content (The Keys to Lean Communication - Improving the Process, n.d.). Lean communication provides information that eliminates any waste of time or information that is unnecessary and brings added value by improving contribution and enthusiasm in efforts to improve the department. The most effective tool in the hospital setting is communication,

Today’s healthcare society is tasked with meeting outcome measures that promote health and wellness while adhering to organizational strategic goals to lower the overall cost of healthcare services (Menkley, Barton, & Vayo, 2014). At first glance these objectives may not complement one another, yet they are the primary components of healthcare’s Triple Aim (Institute for Healthcare Improvement, 2017). In order to meet these goals, an understanding of an individual’s comprehension of both written and oral language lays at the foundation of client-centered and effective care. Without this knowledge, individuals and populations will continue to experience healthcare service disparities and suffer poor healthcare outcomes (Office of Disease Prevention and Health Promotion, 2017). An appreciation for the diversity and individual needs of each client must be respected and integrated into healthcare service delivery.

As a child, I constantly thought about what I would be when I grew up. When I was around 7 years old, I was determined to grow up and be a stay at home mother, just like my own mother. I was adamant to become the best mother in the world, one who would pack peanut butter and jelly lunches for her children, and read them stories before bed. I would waltz around the house with my baby doll on my hip, pretending to be a mother. However, that dream changed as I grew older, and throughout my lifetime, I have had many unconventional dreams about my future; such as making a career out of writing holiday cards. It was only recently that I realized I had always loved working with people and the idea of making a meaningful contribution to improving the

The bottom line is communicating effectively and efficiently in health care impacts is an important but difficult and complex task. However, since every audience differs in goals, characteristics, and nature, that is what is most important is implementing effective communication. The nurse implement and include frequent two-way communication, repeated and on-going evaluation of how well the audience understands the messages, and consideration of how to improve the

Nonverbal communication covers all aspects of communication beyond words. It is anything from body gestures to the way words are spoken. The tone, demeanor, hidden meaning behind words, mix that with body language and what is creates in nonverbal communication elements. Even clothes and personal appearance can send a nonverbal message. Nonverbal communication accounts for nearly 65-93% communication means (Wood, 2014). One area where nonverbal communication sent a negative, incorrect message is the movie Erin Brockovich. The clothing of the main character sent the message that she was uneducated, white trash. This could not be further from the truth. She was an intelligent, single mother who saw a problem where nobody else did.

I have strengthened my interpersonal communication skills as a result of my close interaction with patients and healthcare providers. As a medical assistant, I use effective verbal communication to assist physicians with direct patient care. I also use non-verbal communication, such as appropriate body language and hand gestures, to explain treatment plans to patients.

“Communication is a multidimensional and complex process in which, ideas, thoughts, values, knowledge or feelings are shared and interpreted” (Koutoukidis G, 2013). As a nurse, being able to communicate with our clients is imperative to their wellbeing and to the building of our therapeutic relationship. Effective communication is an essential part of nursing and doing it well can be an art, however it can be learned over time and usually gained from education and experience. Linguistically diverse and elderly patients in an acute setting need assistance in communicating and employing an interpreter to help is usually advantageous. Communication can be arduous and can have obstacles which we may encounter.

Effective communication in health care is crucial for health care professionals, the patients and the establishment providing the care. It can mean the difference between life and death. When there is not enough communication within the health care industry, medical care will not be given effectively due to mistakes that will be made when things are not clear. When lives are at stake, effective communication is a must in the health care industry.

Communication and anticipation play an important role in situation awareness. Along with responsiveness, these three link together in changing situations. When adverse incidents occur, it is most often due to a breakdown of communication. Information given to colleagues can be false, delivered untimely, or it may fail to reach the professional who needs it, leaving issues unaddressed until it is past the point of being critical to the area of being fatal. Task-related communication is closely linked to situation awareness. Further, this concept refers to a dynamic process of acquiring information from the immediate environment and responding accordingly to changing situations (Korkiakangas, Weldon, Bezemer, & Kneebone, 2014).

This paper is a comparison of the ability of health care leaders to communicate effectively, the role of communication in both causing and settling a problem, how different leadership approaches can facilitate collaboration between different disciplines. In addition, it evaluates how the leaders in the two cases deal with problems regarding ethical practice, diversity or inclusion.

communication lacks in any way from the top personnel, then all else fails with the patients. We

Communication occurs everyday with people at work or home. Communication is important for people to pass information and entertainment. This paper will discuss different aspects of communication. These aspects include the explanation of the two communication types and how nonverbal communication can help the communication with others. Another item that will be discussed will involve results based on a survey taken that is on communication.