Effectiveness vs. Ineffectiveness Interpersonal Communication Practices in Healthcare Setting

2105 WordsFeb 19, 20119 Pages
Effectiveness vs. Ineffectiveness Interpersonal Communication Practices in Healthcare Setting Marsheka Morgan HHS 307 Jamie Kulage December 13. 2010 Outline Communication A. Definition B. Proper communication skills Effective Communication A. Definition B. Proper Skills C. How to improve effective interpersonal communication Ineffective Communication A. Definition B. Inappropriate communication skills C. Ways to help prevent ineffective communication Effective vs. Ineffective Communication A. Compare effective and ineffective skills. Conclusion Power Point 1. Effective vs. Ineffective Interpersonal Communication in Healthcare Setting 2. Communication 3. Effective Interpersonal Communication Skills 4. Ineffective Interpersonal…show more content…
The two basic modes of communication are verbal and nonverbal. Verbal communication is either spoken or written. Verbal communication involves the use of words. Nonverbal communication, on the other hand, does not involve the use of words. Dress, gestures, touching, body language, face and eye behavior, and even silence are forms of nonverbal communication. Remember that even though there are two forms of communication, both the verbal and the nonverbal are inseparable in the total communication process. Conscious awareness of this fact is extremely important because their professional effectiveness is highly dependent upon successful communication (Communication, 2010). But it is also another side to communication and that is ineffective communication skills. Ineffective communication is bascially poor communication bewteen individuals. Ineffective communication can be cause from a number of things; unclear message, message overload, bad timing, speed, jargon, interruption, empathy, and language. Ineffective communication happens when providers are not in regular touch with there patients. Miscommunciation can take place which lacks the three c’s {clarity, completion, and conciseness} which also leads to ineffective communication. In such case, they tend to ignore the messages or communication of the subordinates. At times, wrong perception also hampers communication; the patients might perceive the message in

More about Effectiveness vs. Ineffectiveness Interpersonal Communication Practices in Healthcare Setting

Open Document