Effects of Quality Management for Organizational Excellence

990 Words Sep 24th, 2010 4 Pages
Effects of Quality Management for Organizational Excellence Nowadays the concept of quality management is emerged as a significant business practice that everyone wants to adopt in concern to his or her business operations for making them more effective and customer-oriented. By adopting quality management, “companies have become able to ensure quality in their products and services,” (The Importance of Quality Management, 2010). A number of quality management programs are available to entrepreneurs like Six Sigma, Theory of Constraints, and Total Quality Management.

Even though the approach to resolving quality issues differ with the different quality management programs but the goal of every “business remains the same to
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Significance of Improving Quality

With the adoption of total quality management both the companies have become able to develop a culture and set of values and principles coupled with continuous improvement. This highly developed culture assists both the companies in “developing an effective service management system that in turn facilitate in effective service delivery that meets with the expectations of customers,” (Harvey, 2008). By applying TQM American Airlines has been able to understand the need of the United States customers and delivering services accordingly.

The situation with Lufthansa is similar since it followed the TQM it has become more knowledgeable in fulfilling the needs of diverse customers. This airline company has also been able to attain a “well-known position throughout the world by understanding the preferences and needs of diverse cultures,” (Summers, 2008). The company’s Quality Management go-aheads serve as an ensuring and self-confidence system for its service quality that has explained more than its motivated goals and the market position.

Affect of Quality Management on the Positions of the Companies

The quality management go-aheads of both the companies have facilitated them in promoting a reflected approach to their management and at the functional level. This approach of the companies helps them in transforming their business operations according to the
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