Effects on Socio-Economic Behaviour on Youth of India Working for Bpo Sector

1184 Words5 Pages
{draw:g} Content Executive Summary The topic of our Research would broadly include the changes & the reasons behind the changes in the Socio – Economic behavioral aspects, Lifestyle and mindset of the youth (of India) working in the Business Process Outsourcing / ITES Sectors of India. However, the challenges involved in relation to the Work Culture of BPO/Call Centers is quite high, e.g., – odd working hours, constant competition & pressure from higher management, high stress over handling customers, constant changes in targets, pressure of delivering high performance, etc. Furthermore, the problem properly magnifies or augments when it comes to the socio-economic implications that these parameters have, the effect on…show more content…
Along with this, working in night shifts puts women at risk as has been shown by the numerous cases reported of sexual harassment by cab drivers ferrying the female workers to & from work. The article “International Trends in Private Higher Education and the Indian Scenario” by Asha Gupta shows how BPO’s have led to the creation of an unimaginative and less skilled workforce which could have been one of the most productive if diverted into engineering, medical science, economics, and other fields crucial for the development of the country instead of the BPO industry. Research Design Unquestionably, the key information source for our research is BPO & Call-Center employees. We would be approaching employees of various BPOs/Call-centers based in & around the Electronic City, Bangalore. Since Electronic City is the IT Hub of Bangalore, consisting of more than 100 companies (IT/ITES/BPO based) altogether, it would be an ideal place to conduct such a research survey. The Information collection procedure would be a questionnaire based survey. One more aspect that we believe is critical for this research project is the fact that we would require a questionnaire that is designed in such a way so that the participant is not fully aware of the conclusions we wish to reach with this survey yet we are eventually able to collect the required data; ie

More about Effects on Socio-Economic Behaviour on Youth of India Working for Bpo Sector

Open Document