Efficiency and Effectiveness in Management

1544 WordsJun 10, 20127 Pages
1. Introduction The objective of an enterprise is to obtain a productive outcome. The manager plays an essential role in achieving the required outcomes. The manager must hold a set of managerial skills to optimise the effectiveness and efficiency of the enterprise using the available resources but also on an individual level by being an effective manager. General management includes planning, organising, executing and controlling the operations of an active enterprise. 2. Efficiency & Effectiveness In everyday life, effectiveness and efficiency can be considered to be very similar terms, however in formal management theories they have very distinct meanings. Efficiency can be described as getting the most output for the least input, in…show more content…
The top-level manager must be confident to assess a situation and at times take quick decisions, whilst weighing the positives and negatives and consequently show commitment in execution. 4.2 Human Relations Skills According to Donnelly, Gibson and Ivancevich: “Management entails activities undertaken by one or more persons in order to co-ordinate the activities of others in pursuit of ends which cannot be achieved by one person” . Prof Katz, described people as the most important asset to an organisation. Attaining good relations between one or more persons within an organisation can be deemed to be very challenging as individuals come with emotions, opinions and different levels of motivation which can often be very unpredictable. Good interpersonal skills may enhance workforce productivity and is one of the key elements in improving the efficiency of a task by words and actions, as it does not require a high investment of materials or money (high rewards, low cost). Communication is key and of utmost importance. Clear, open communication is important to convey how goals are attained. Taking the time to explain a process in more detail may prevent ambiguity in what needs to be accomplished. This endeavour may prevent mistakes from being made and may avoid the need of task repetition, avoiding losing time, money and materials. It is useless to have the best plans and processes in place (conceptual and technical skills) if one is not able to convey
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