Egan ( 2010 ) Proposed A Method Of Following A Probe With An Empathic Response

Open-ended question are a good way to start conversations as the client cannot just answer with a yes or no. It forces them to give you more information which makes it easier to understand and provide care for them. This would help Josephine connect more with her healthcare providers and her husband.

This nervousness made me breeze over asking the client if they had any questions about the confidentiality agreement. It is crucial to make sure you give the clients an opportunity to ask questions. Still, if this is not done it can discourage the client from opening up and potentially set a bad stage for the session. Additionally, I found myself unable to maintain eye contact at times with my client, due to uneasiness and a loss for words. When stuck on what to say next, I more often than not would look away from the client to collect my thoughts. Yet, this seemed to create some discomfort within the situation toward the client themselves. Eye contact is important to make sure the client realizes you are in the moment with them, making them a top priority. A loss in this concept can create animosity towards the goals of the session. Likewise, without affirmation there can be negative consequences to your session and the emotional state of the client. Often clients are coming to social workers in crisis and are emotionally unbalanced. Therefore, affirmations of the client’s strengths help them grow in confidence in figuring out a treatment plan for their situation. This attribute is something I almost completely disregarded because I was so focused on analyzing the situation that I forgot to acknowledge the strengths within the client. I was very intent on trying to find the root of the

I’m also more aware of the use of open-ended questions which enable the person talking to identify and clarify their experiences and feelings in relation to the problem that they’re dealing with. I’ve noticed how useful they are in giving the speaker freedom and choice about where they want to go with their story. They don’t demand a ‘yes’ or ‘no’ response so the speaker can explore further and doesn’t feel pressurised into offering a definitive answer. Closed questions do have a part to play in a helping interaction – for example when it comes to clarifying certain information – but they don’t help someone to move forward in the exploration of their concerns.

Since I took the time to sit down with a patient, I was able to effectively use the therapeutic technique encouraging or offering general leads. As I was taking the patients health history, my patient would answer yes or no to some questions such as “have you had any surgeries before?” My patient said yes and gave no further explanation. I used the encouraging therapeutic technique by replying “tell me more” to let the patient know I was interested in his life and what he had to say. An alternative statement I could have used as well would have been “go

A counselling relationship is likened to being on a journey - a beginning, middle and end (Smallwood, 2013). During the beginning phase the client develops sufficient trust in the counsellor and the relationship ‘to explore the previously feared edges of his awareness’ (Mearns and Thorne, 1988, p.126).

Due to Marks very depressed state, the initial interaction required a great deal of empathy and high degrees of compassion. When first engaging a client, it is important to be compassionate and empathetic and listen without interrupting, prompting or advising (Berg-Weger, 2013). Reflecting and summarizing content delivered in the session is a valuable way to let the client know that you are actively listening to what they are saying

d. Using an open question with a client could be useful in getting the client to discuss what is on their mind. Affirmations can instill self-efficacy in a client by boosting their confidence level. Reflections can be useful to reiterate what the client is discussing, such as repeating (reflecting) what the client says so the

Being attentive means giving all of your physical attention to another person so that you are fully present for them. This will help you to notice what the client is NOT saying, by noticing their body language, and also their tone and pace of voice. The use of non-verbal cues and the counsellor’s own body language conveys to the client that he is interested in what the client has to say. (Bolton 1979). Managing silences from the client shows

Accurate empathy - accurately sensing the client's world and communicating that understanding. Genuineness - self-awareness, honesty and openness; being real (not phony). Unconditional positive regard - accepting and valuing the client as a unique and worthwhile person, being nonjudgmental. Active listening - listening carefully and empathically to the client's story with undistracted attentiveness to 1) gain an understanding of the client's problem, 2) learn how the client thinks, feels and acts, 3) discover the client's strengths, assets and personal power, and 4) build rapport with the client. This includes maintaining comfortable eye contact and open body posture. Reflecting - mirroring the client's thoughts and feelings to demonstrate active listening and encourage the client to continue speaking. This includes: Restating - repeating verbatim the main thought or feeling expressed by the client. Paraphrasing - stating, in your own words, the main thought or feeling expressed by the client. This 1) lets the client know you are working to understand what they are communicating, 2) brings focus to the client's communication, 3) allows the client to correct any misperceptions or misunderstandings, and 4) encourages client self-exploration. Summarizing - summarizing, in your words, a set of thoughts or feelings expressed by the client. Open-ended questioning - Asking questions that require more than a minimal or one-word response by the client. They usually begin

This professional has a way that when she is reflecting what the clients are saying and expression she is asking them if she is right and they add to the conversation. Above are some of the separate questions that she was asking during the session. There were very few closed ended questions. She would reflect and they would open up even more.

When I was in the social worker role I made sure to look at my client in the eye when they were speaking to me to validate that I was listening. While listening I made sure to listen actively by summarizing what the client was saying and remembered to say things that could reassure the client that I am trying to understand what they are feeling. Examples of this are phrases such as: “I hear what you are saying that you felt this way” and “I don’t know what you’re feeling but it must be hard on you to feel this way”. Which in turn also helped me create open ended questions to ask the client. By being an active listener and empathizing with the client it makes it easier to ask open ended questions because I have more information to work on than if I was not really listening or being sympathetic instead of empathetic. I can ask questions that can fill in any loop holes that might be able to help to understand my clients’ strengths or what their needs are. I am glad that I learned that I have these strengths as a social worker and how these strengths will be great tools to help my future

Questioning has been positively associated with partnership-building and patient comprehension. Therefore, questions should be asked to determine how much patients have learned and remembered, and

The first stage of this framework is coming to know the client, which requires the nurse to understand that the personal meaning of health and healing is individualized and the context of this area is highly subjective. Gillespie and Paterson (2009) state that “clinical decision-making processes are triggered by recognition of a cue from a patient” (p. 167). In the case of this patient, the decision was based off a cue; a change

In chapter 7, Hill mentions minimal verbal behaviors that can help to encourage the client to continue with their story and that we are attending and listening. I agree that this can be helpful in encouraging the client to continue with their story, though I am concerned that it would not be enough. The content of these chapters have helped with the realization that although we already know the words, being comfortable and fluent with the phrases and open-ended questions can be similar to learning an entirely new language. To illustrate, in doing the role-play with the intake, I found it most challenging to simultaneously keep to the script and actively listen to the story that was being narrated.

stories, we may get caught up in our own emotional reactions, how we would feel if we were in a similar situation. To listen empathically, you have to set aside as much as you can of your own "stuff" and enter the world of the client.