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Egg Respectation Interview

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On Friday, October 25th, I interviewed Nicole Norton, the Assistant General Manager, of Eggspectation around 2pm. Eggspectation is a mid-Atlantic restaurant chain that provides quality, fresh ingredients in every bite. Despite its witty name, it does not only serve eggs. Eggspectation also serves lunch and dinner, but it is known for its breakfast. Nicole is located at the Ellicott City, Maryland location, which is the most successful of the five locations owned by Mid-Atlantic Eateries. She was an external hire unlike many of the current managers that work there. My interview with Nicole reviews how her role as a manager affects the planning process, human resource decisions, and ethical decisions as a leader. As the Assistant General Manager, Nicole described her roles as “wearing many hats.” She said her primary duties are guest relations, food safety and sanitation, coaching, scheduling, labor control, inventory, payroll, food quality and consistency, interviewing, hiring, and new hire orientation. I would classify Nicole as a front-line manager with some middle-level manager qualities. She interacts directly with guests as well as with her employees, but she also has lower-level managers that report to her. First, Nicole is in charge of …show more content…

She believes Eggspectation is innovative in terms of food quality and how all of the dishes are made from scratch. Moreover, since the food is such high quality, it is cost competitive because the Columbia/Ellicott City restaurant scene thrives on fresh, local grown ingredients and are okay with paying a higher price. Nicole thinks Eggspectation can improve the most in service and speed, because there are often service gaps when guests ask for customized menu items. These items usually take longer to produce and it can be frustrating for both the guest and

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