Eight Case Management Roles

Case Managers have a challenging job, often dealing with patients, community agencies and facilitating their hospital discharge to the next level of care. They collaborate and communicate with the entire healthcare team and mostly with the patient during the hospitalization process. They act as support for all stakeholders to achieve positive patient outcomes. In this paper, I will be interviewing Ian Mopas, who is a Patient Care Coordinator at Kaiser Permanente in Redwood City about his education, work training, goals, and objectives as a Care Coordinator, and his responsibilities in his organization.

The Case Management program is offered by Kaiser Permanente to support members with complex medical, psychosocial, and care management essentials. This specialized service is provided by case managers. The case managers are either Registered Nurses who are certified in case management or qualified Social Workers. Case managers provide necessary information and education to promote understanding, reduce the chance of possible complications, and facilitate effective and proper delivery of care and services.

The interview of a case manager is designed to give students the chance to create an opportunity of interaction with case management. During the interview, the focus is to establish connection in understanding the purpose of their duty, adapted theory of function, ability to maintain self-poise, intellectual thinking process to maneuver from one case load to another, and demand of the population to whom the service benefits. The interview process provides an overview adjustment to distinguish the relevance between the provider mission statement in contrast with the employee who transforms the vision to concrete, workable possibilities of wonders while helping the client. The reinforcement of speaking live with a case management employee helps to understand the purpose, the process of initiating help, and placing individuals with community resources to help support individual needs.

Roles of Administrator and Case Managers in this facility vs. roles of Administrator and Case Manager in other facilities

Case managers are involved with juveniles from the moment they enter the system until they complete probation and/or parole. In addition, they conduct detention screenings and intake interviews, complete risk/needs assessments, and make recommendations to the family court judges regarding case disposition. They also coordinate case diversion and supervise

While some may say the biggest issues of a case manager are ethics and legal problems, others would suggest differently. In an article titled “Iowa Case Management: Innovative Social Casework” by James Hall he discusses three issues with regards to case management. The first issue asks to “what extent” should a case manager be willing go to for their client. This idea put into question where it is acceptable or not to do anything for the client’s benefit even if it means breaking the rules. The case manager weigh out the positives and negatives of

Termination of services provided by case management can occur for a large variety of reasons. The main goal of a case manager is to provide the client with all the resources available to meet the client’s needs. By the end of the action plan the client should be prepared and skilled enough to continue without

Case managers provide forms stating the rights of the clients and responsibility that the clients have.

Case managers play such a key role in the health systems that they are almost considered as the face of patient care.

What I understand of case management is that it helps Social Workers in helping their clients, meaning social workers take actions to manage the various aspects of cases they are working on. Case management is also a shared process of assessment, planning, facilitation and advocacy for decisions and services to meet an individual’s need through communication and available resources. Case management examines the person’s physical, emotional, environmental state, and promotes quality and cost-effective outcomes. In addition, in Case management the worker helps to empower the clients to become self-sufficient. Moreover, Case management is structure into six principles

They are deferent type of case manger roles; it all depends on the work environment

Each member of the team is a coordinator/questioner, evaluator, elaborator, energizer, initiator and problem solver for different reasons. The roles of these team members vary and will briefly be discussed to give an overview of how important each member is to the team. The psychiatrist’s primary function is diagnosis of mental disorders and prescription of medical treatments. The social worker works with families, community support and referral and the case manager is involved in clinical skills, relationship skills, and liaison and advocacy skills.

It is our job as Social workers to find and secure the right services for our clients to access. The author states that “once there have been a thorough intake and assessment, one of the next task is making sure that there is enough support to help the client complete the intervention plan” (Ward & Mama, 2006, 143) Case management is combined of many different things such as big and small tasks. Sometimes services are not the right fit for the client we need to adapt and develop a back up plan. The author states that case management is “ the corner stone of social work practice and is one of the jobs most widely available to entry level

According to IC & RC, Case Management is defined as, “activities intended to bring services, agencies, resources, or people together within a planned framework of action toward the achievement of established goals. It may involve liaison activities and collateral contacts” (Herdman, John W., 6th Ed.). Case management is a concerted effort of various professionals in the human social services network that assess’, plans, implements, coordinates, monitors and evaluates options required to meet the client’s health and human service needs. It is characterized by advocacy, communication, resource management and promotes quality cost-effective intervention outcomes. The Case Management Process centers on the client and the client’s support system. It is holistic in its approach to the management of the client’s individual and specific situation and that of the client’s support system. It is adaptive both to the case manager’s practice setting and to the healthcare setting in which the client receives services. Case management is not a profession unto itself however; it is a cross-disciplinary and interdependent specialty practice within the health and human services profession. Everyone directly or indirectly involved in healthcare benefits when healthcare professionals and

For one, the head case managers have to meet, interview and follow up with clients like the other case managers. This is unique because supervisors usually have a different set of duties than their subordinates, but at SF Pretrial, the regular case managers are not seen as real “subordinates” of the head case managers. This could also be a reason why case managers are labeled together as one. The defining difference between a head and a regular case manager is that the regular case managers will ask the head managers for advice when they are unsure of how to handle a situation or client. Moreover, if there are issues, it will be brought to the attention of the head case manager first, who then reports it to the CEO. Furthermore, an effective leader employing the structural frame should be able to play the role of a leader and facilitator effectively. A leader has clear goals and delegate tasks to his team in order to execute his plan of action, whereas a facilitator promotes teamwork and effective communication. I think the head case managers possess the ability to do so and define them differently than the other case managers. Another attribute specific to the organization is that one person can work as both a case manager and a receptionist. This might be due to the fact that we are short staffed, but in a typical company, you won’t see a receptionist working as a manager at the same time. In