Electronic Commerce and Overstock

Also, Amazon has emphasized on building “several distribution centers around the world to hasten deliveries”(Hof and Himelstein, 1999). Coupled with its software it provides a “laser-like focus on the buying experience”(IT Business Edge, 2012). Such a system and service is what draws customers towards Amazon and subsequently retains them.

Amazon make sure that customer service is the best, Customers experience low prices through Amazon, the fastest delivery, having a form of reliable contact. Amazon customer service problems have allowed retailers to sell itme on the website, to make broaden the worlds selections of products. Amazon has a rival EBAY, which also allows merchant to sell and buy through its site, but with eBay there has been complaints with poor service and fraud (Cohen, 2009).

Amazon.com has successfully managed to make its customers to feel that anything they could possibly want could be found on their website. Additionally, its products are marketed at a competitive price. Another important factor is their speedy delivery with their usage of UPS and FedEx (United States) and Royal Mail (United Kingdom). The company also caters for people that prefer online shopping with extra services such as Amazon Prime - a service with a yearly payment, customers are eligible for free next day delivery. Even though Amazon.com is known to be an online seller of most things, it still excels in its original market of book selling. Evidence of such is

A store like Nordstrom has built a successful model on availability of knowledgeable salespeople, and other luxury or near-luxury retailers would be advised to pay attention. But a mass retailer like Target is not dependent on “high touch” customer service; rather, the most important things it can do to satisfy its shoppers are to ensure that goods are on the shelf and the checkout process is efficient. As more consumers migrate to

Amazon’s fulfillment centers are valuable, rare, costly to imitate, and organized to captured value. Thus, they attribute to Amazon’s competitive advantage. Amazon Prime and 1-Click are also valuable to the organization. However, they can be replicated. Walmart launched a membership program to compete with Amazon’s Prime Service. With Walmart’s membership program customers receive free two-day shipping when they spend $35 or more on orders. Amazon Web Services is valuable, rare, costly to imitate and the organization has capture the value of it. Therefore, AWS has contributed to Amazon’s sustainable advantage. Amazon’s brand name and reputation have also given the company sustainable advantage. Amazon acquired enormous brand valuation in a short period of time. It is

Amazon.com has built the relationship with its customer based on a particular shopping experience that is tight to three levels in the supply chain

In business, it is important for companies to be able to communicate effectively. Each department of a company relies on the other departments as they add to the value chain. One way for a company to integrate its different departments is enterprise resource planning. ERPs are software programs that allow companies to join together data across operations on a company wide basis (Jessup and Valacich 248). ERPs store company information in a common database and allow all departments to access it from one central location (Koch). Companies without ERPS may contain many legacy systems, each operating with different

This paper covers the accounting errors related to freight costs that led Overstock.com in 2006

Amazon.com and Overstock.com are the two companies that will be researched in detail. Their financials will be comb through and synopsis of their financial status will be developed. These two companies are within the same industry of selling discounted products online. This is a tough industry to do well in and competition is tough. The e-commerce marketplace is intensely and savagely competitive. Their financials tell the story and show how lean and mean these companies must run. This paper is going to touch on briefly on each company, what they do, where they are financially, ratios between the two and their industry, and look at their cashflow.

Overstock. com, Inc., incorporated was created on February 27, 2002, it’s an online giant retail and incubator of a blockchain technology. The online retail giant offers a broad range of price-competitive brands. They carry non-brand names, closeout products, furniture, bedding, home décor, housewares, bath, jewelry and designer products. Overstocks offer Retail and Medici business, the Retail end of it consist of Direct and Partner segments. Other segments include Medici. The company sells various magazines, discs, and video games. All the products and services are handled through its Internet Websites. You can obtain these products by going to www.overstock.com. The company offers Fair Trade, Farmers Market, Pet Adoptions,

The nature of e. commerce companies is full of competition especially when the companies grow and increase their capabilities in supply chain and their contribution on online retail market.Overstock.com is trying to launch new and innovative ideas, programs, offering, and exclusive deals making it successful for 15 years. Overtock.com achieves its competitive advantage over the biggest online retailers like amazon.com when it offers its overstocked products at very cheap and affordable prices.

Commonwealth Bank has become one of biggest bank of Australia; one of the reasons is ERP implementation. The ERP system helps the financial institution to communicate worldwide, talking about its various management department, for them it’s really effective. Such as using customer relation management software it helps in keeping the records of consumers in data warehouse, which can be used at the time when information needed by the bank. For Human resource management it provides 24/7 hours services to customers and also helping employees due to real time processing. Financial resource management, it gives the relevant data of clients like whether this consumer has positive records or not and provides credit on the basis of their history. Manufacturing resource planning, ERP supports the firm to know about happenings during production process. Supply chain management, to select the best suppliers for the cards, the bank needs Enterprise resource planning. However this software got some weaknesses like it may be expensive and chances of security issues are always.

The article Deliver It All, written by Anne Goodchild, Erica Wygonik, & Bill Keough, begins its discussion with how our younger generation today perceives online ordering, shipping, fulfillment, etc. Every year, professionals within supply chain departments are challenged to bring quicker, more efficient methods of inventory planning and logistic strategies, while at the same time being aware of environmental influence. The article goes into further discussion regarding how retail sales have been booming over the past decade, and look to continue to grow. Needing to satisfy this demand, companies such as Amazon and Volvo have implemented delivery systems to satisfy their customers to the highest degree. One staggering statistic that really

In this day and age, how and what people use to communicate with one another or store data, has evolved over the past years. With cool new gadgets that seem to always be showing up on the shelves of electronic stores, are now being favored and bought by a great number of consumers. What was once in their place, not only on the shelves of electronic departments but also once apart of peoples' daily lives, are now hard to find if still being sold. Nonetheless, still being made. Some of these gadgets, which are now known to be ancient and probably collecting dust in someone's garage, would be the portable CD player, the pager, and the floppy

In my opinion, the best online retailer is Amazon. They easily have the best customer service and product fulfillment when compared to other online retailers. The inventory in the USA is over 200 million products, making such a feat impossible for a physical retail store to compete (Export, 2013). The following essay will discuss Amazon’s pricing and retail strategy. Both are key factors of their marketing that allow Amazon to sustain their market dominance and retain their loyal customers.