Ellsmore Public Library

4.2 Explain the importance of an accessible complaints procedure for reducing the likelihood of abuse

Reporting and recommendations: Prepare a document setting out the complaint, how the investigation was conducted, relevant facts, conclusions, findings and recommendations. Recommendations could include remedies for the complainant, action to improve the organization’s service delivery and action to address inappropriate conduct by an

Besides be adjacent to a major interstate this particular library is nestled between the Hoover Police Department and the Hoover Recreation Center. The library to address such a diverse and large community is a two floor facility with the basement level having meeting rooms, a theatre, and a box office. While the main level has the collections, circulation desks, lounges, and café. The spacious and large floor plans are necessary to fulfill the needs and visits from an estimate of 79,127 patrons and counting. The exponential growth of patrons is value to understand how much this library has grown to serve its community since opening in 1983. The handling of such growth in patrons would not be possible without the help of the Jefferson County Library Cooperative and the Library Board, which is open to the public. Considering the following it is important that what the Hoover Public Library is for fulfillment of their mission “to serve all the citizens of Hoover by offering the services, resources, and facilities to fulfill the informational, educational, cultural, and recreational needs and interests.” (Hoover,

When the group of librarians approached their director, Joan Cloud, there was discussion of lack of support to help these librarians. The director, whom jokes a lot, talks of giving the job to someone else, but does not follow through.

During the September 1975 conference held by the Parents of New York United (PONYU), the members of the Board of Education of the Island Trees Union Free School District received a list of books that were considered to have objectionable contents. Having learned that 11 of the books were present in the libraries in their high school and junior high school, they created a Book Review Committee to determine the validity of the complaints and to submit recommendations as to the ultimate action regarding the books in question (Brenyo, 2011). Despite

|Review Audit Committee meeting on October 18, 2007 and draft an appropriate engagement letter. |4 |

For this assignment I decide to call El Paso Library Main Branch because it was the only library that answered my call. My first option was Clardy Fox Library but the phone that Google provide was off line. I called El Paso Library on Saturday, September 5th at 2 p.m. because they closed at 6 p.m. and luckily they answered me. The person that took the phone was a male, I forgot to ask his name or maybe I do not remember his name at all. Going to the point, the first thing that I ask him was if I could ask him a few question for my communication class, fortunately he said yes. He was very polite. The first question that I asked was I they’ve had any requests to ban books? He said, yes they have but not now. Then he told me that in the time he has been working there they have had maybe two or

2.2 Outline steps that can be taken to encourage individuals to raise concerns or complaints

The aim of this report is to analyse deficiencies in supervisory skills at the Burbs Public Library. This report will give a critique on the actions of the supervisor who made significant changes to staffing and operational procedures in the department, provide recommendations on how the process can be improved to avoid similar challenges in the future, as well as provide information and guidance to current and future supervisors.

The mission of the Los Angeles Public Libraries is to provide free and easy access to information, ideas, books and technology that enrich, educate and empower every individual in our city’s diverse communities. Although some may conclude that libraries have transformed into nothing more than civic centers, it is the LAPL’s mission to ensure that the community can attain access to free information and resources needed to sustain and improve the quality of life. It is through LAPLs commitment that the libraries have become a staple in Los Angeles by maintaining collections, acquiring new pieces, staying abreast of current information, within a changing world so that they can provide programs, and services that meet community demands.

During these planning meetings, a formalized plan for a new building took shape, resulting in the formation of a library space planning committee and then a library building committee, both comprised of community residents. Three community forums where arranged by the Board of Trustees and the Building Committee and discussions took place. In addition to conversation with public school students numerous informal conversations among community members and individuals involved with the project. The collaboration with the Lynnfield Capital Facilities Advisory Committee has solidified the library building as a priority for the town. The Friends of the Library organization have been advocates for the project, sharing information and marketing the project. The feedback from the meetings, forums, and conversations were incorporated in the various phases of the project, with the library continuingly providing updates on the projects. This has led to increased community responses, questions, and backing of the

As a librarian it is my duty to provide effective communication to ensure that changes are needed to improve student success. Staff members will have to buy-in to the importance of our mission prior to the start of these goals. Staff members will need to have an opportunity to voice their concerns and ideas, because without their support it is unlikely that there will be any success in the implementation of

Wayne Wiegand’s article, a revised version of a lecture delivered at the Library of Congress, entitled Tunnel vision and blind spots: What the past tells us about the present; reflections on the twentieth-century history of American librarianship offers a critique of the library profession. The author’s dedication and enthusiasm to the profession is apparent, yet he offers a somewhat pessimistic point of view of the work being done in libraries. Wigand acknowledges that it is impossible to universally apply a “one size fits all” set of best practices on librarianship. Rather he states it should be examined on a case by case basis, so particular organizations can determine what library practices serve their local communities best. The author

Specific Purpose: To persuade the audience to advocate for the preservation of public libraries in America.

Living in a rural community and working in a rural library have given me the opportunity to see first hand and the lack of resources that many rural libraries face. Many rural libraries are limited on the number of