Emergency Center Patients For Primary Care Via Telehealth

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Redirecting Emergency Center Patients to Primary Care via Telehealth PILOT: Regional Health Command – Atlantic (Provisional) Background: RHC-A (P) and Telehealth (TH) Service Line The Regional Health Command – Atlantic (Provisional) (RHC-A), is one of five US Army Medical Commands (MEDCOM) under the Office of the Army Surgeon General (OASG) that oversees the day-to-day operations of all the Military Training Facilities (MTFs) in the region. With an operating budget of $2 billion and over 600,000 beneficiaries, the RHC-A is the biggest regional command, spanning 27 states plus Puerto Rico. Its vision, to strengthen the health of our Nation by improving the health of our Army, is carried out through its mission of providing proactive,…show more content…
As stated by former ASG, Patricia D. Horoho, “telehealth is the future of medicine…” and significant strategic investments have been made in TH providers and staff, program support, research and development and technology due to the tremendous value that TH brings to the military (ATH, 2015). TH is the use of telecommunications and information technologies to connect people to healthcare across distance. Both synchronous (real-time) and asynchronous (store-and-forward) technologies allows for the distribution of electronic health information, services, and education between providers and patients and/or providers and providers (ATH, 2015). The use of telephone, Internet, interactive radio and video equipment, remote sensory devices or robotics are all tools of TH. Encompassing over 30 specialties including psychiatry, neurosurgery, dermatology, radiology, pharmacy and nutrition, the RHC-A is continuously working on testing and building its capabilities in terms of policies, processes, organization, products, and systems in order to provide safe, high quality care both in garrison and in deployed locations (RHC-A(P), 2016). Problem and Response Emergency departments in military hospitals experience overcrowding and extensive wait times due to space constraints, budget cuts and a shortage of providers. Telehealth may allow for a cost and time effective alternative to providing medical services to military members and
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