Emergency Communication Analysis

Indeed, nurses play an indispensable role in connecting patients with a new culture of care and serving as a voice for the socially marginalized. My contribution to the mission of the Nurse Corps Scholarship program in providing care to underserved communities will entail great knowledge base of different medical conditions with the ability to know my patients, their family situations, their cultural identities, social situations, the barriers and challenges they face in dealing with their

While shadowing PAs serving in underprivileged communities, I learned that the majority of Medicaid patients traveled by bus or on foot. The number of patients the PAs had to see was overwhelming, but they were all diligent in providing comprehensive care

Underserved communities are often unaware of the medical process and stress that follows a diagnosis. The medical terminology and understanding the statistics of each approach to treat the health complication can be difficult to understand, especially after the initial shock of discovering life changing news. Health care providers serving these communities must be sensitive, patient and insightful of the many disparities theses patients’ are and will encounter as the medical team moves forward with treatment. Providing care to underserved communities goes beyond the medical practice, it’s having a raw understanding of the many layers of disparities a patient will undergo on a daily basis while being treated for their illness and meanwhile hoping to receive the best medical care possible.

A vital foundation for a high-quality care delivery is an efficacious communication between the patient and the healthcare providers (Gengler & Jarrell, 2015). Fadiman (1997) recounted the conflict between a refugee family from Laos and a small hospital in California over the care of Lia Lee, a Hmong girl with severe epilepsy, in her book The Spirit Catches You and You Fall Down. Despite both sides wanting the best care for Lia, the lack of cross-cultural communication between her Hmong family and her American doctors, lead to her tragedy (Fadiman, 1997). Awareness regarding the disparities in culture and language of our patient with ours and how to address them should be taken into account when providing healthcare since the life of a

Fadiman confronts another interviewing barrier when she works with the medical staff of Merced County Medical Center, the hospital where Lia Lee was taken and treated many times. Fadiman constantly reviewed Lia’s medical records, as well as consulted and interviewed many of the physicians and nurses who worked with Lia and her family. Fadiman had to alter her interviewing style and the way in which she planned the interviews while interviewing the staff of Merced County Medical Center. These individuals did not require an interpreter because they were native English speakers. Because of this, Fadiman had an easier time communicating with the interviewees, but had to remember the culture they were used to. The resident doctors and nurses Fadiman was discussing Lia’s case with worked at the Family Practice Residency, which receives most of its payment through government programs like Medi-Cal or Medicare (Fadiman 1997:24). Because of this, most patients this staff was used to seeing were low-income, and

Serving these populations is much more than serving food but also considering each individual’s unique story in its entirety. Some may have a dark past, some suffer from addiction, and others lose faith. As a hospital volunteer, I also served patients by spending quality time and assisting their needs. By simply understanding their viewpoint, I influenced them to believe in hope for a greater future. I learned that to effectively provide care for others, it is necessary to consider all the small scenes that combine to produce each person’s story. Compassion and service toward my patients are the sole ingredients for effective

Prior to walking in, my expectations for what I was about to partake in and experience were all over the place. I didn’t know whether to expect the absolute worst types of situations going on such as people being rushed into medical rooms or the most basic situations such as patients waiting for a strep throat test. I did expect to see a wide range of patients in terms of race, class, age, and gender. Contrary to the patients, I didn’t expect to see a wide range of race, class, age, and gender within the staff. I expected to see mostly female nurses, and male doctors, majority being Caucasian and middle age. I didn’t expect there to be that much security or any type of possible crime that could go on within a medical facility. I expected the waiting area and facility to be very large, large enough to accommodate a lot of patients at once. Lastly, I expected that taking our field notes would be a challenge because writing notes down in front of patients would be awkward and during interviews it would be hard to conduct a good interview while writing the whole time.

During the first three years I will work as a nurse practitioner in an urgent care/occupational health care setting serving individuals living in low socioeconomic areas. Providing urgent care treatment in an underserved community is important to me, as these communities are in dire need of healthcare providers who speak their language and understand their culture. I hope to make a difference in these communities by encouraging prevention. In order to be worthy of serving this population, I will need to partner with a practice that will take me under their wing and help me reach my highest professional development potential.

While completing a dual Master’s of Social Work and Public Health at the University of Michigan, I worked at Michigan Medicine. I learned there that there was more to shaping the patient experience than the clinical aspects of patients’ care. My deep desire to contribute positively to patient relations in a system that shaped the professional I am today is the reason why I enthusiastically submit my application for the Patient Relations Specialist position. As a former Patient Services Assistant in the operating rooms, I took the time to learn about the resources available to our patients to ensure that their time with us was one in which they felt validated and supported.

In my counseling the older adult class we discussed in great detail the different types of culture, ethnicity, sexual orientation, etc. and how it affects the way we as health care providers of helpers should approach a person. I’ve learned in my ongoing time here at CMC that there are all kinds of diversity within the healthcare field, amongst the doctors, case managers, nurse practitioners, registered nurses and others caregivers. There is also a lot of diversity within the patients’ in the hospital. Some patients’ come from within the community and some may just be visiting or coming from surrounding communities. Along with the difference in community and backgrounds that the patients’ come from they also vary by illness or healthcare need. At first it is hard to realize the difference among those that come

Patients are supposed to receive the best quality care regardless of their wealth or race. Nurses, as individuals can resolve this disparity by putting aside their differences, and providing quality care to all patients. Another possible way nurses can lessen disparities is by looking at ourselves as asking if we are competent enough. By continuously learning in our fields and expanding our practice, we are able to advantage our patients even more. Learning more will help us, help our patients. It is our obligation to lessen the burdens of our patients and to provide an easier pathway. Nurses can discuss and speak with one another about any issue they may have, and address it in meetings, as well to highlight important issues that they see on a regular basis. Nurses can lessen disparities as a whole by addressing a particular issue as a whole, with other coworkers and the facility or as individuals by being professionals and always trying to educate

My talents and experiences have prepared me to support the Metropolitan State University School of Nursing mission and prepared me for graduate education. I currently work in healthcare as a certified pharmacy technician and work with diverse and underserved population daily. Unfortunately, I can see how communication barriers, access to health care, physical barriers, and monetary barriers can prevent individuals from living up to their full health potential. I have had patients call our pharmacy to tell us they are unable to pick up their medications due to a lack of transportation access and an inability to pay for their medications. I have also had patients who are unable to take their medications regularly also due finances and an inability to read or understand the directions of their medications.

An expectation of an osteopathic physician is to express empathy for all patients, regardless of ethnicity, socioeconomic status, or beliefs. As a student volunteer, I traveled to underserved communities in the Dominican Republic and Panama where I learned that medicine has the power​ to unify people, build bridges, and communicate and collaborate across cultures. Though I had challenged my own sense of reality before, walking in the shoes of patients, many of whom lived in impoverished conditions, gave me to opportunity to understand just how different two lives can be. I was able to differentiate between up-close empathy and distant sympathy. Despite a language barrier, I examined and diagnosed at least twenty patients each day, conceptualizing the different steps a physician must take when interacting with a patient. I am now involved in a student-run clinic that provides a multitude of healthcare services to a rural,

My family household income was below the poverty level and we relied on housing assistance During many of my childhood years. I was 12 when my parents separated. My father lost his job and has not contributed financially to the family since. Based on my families experiences and my later service in a clinical setting within my community, I believe the communities in which I grew up were medically underserved. My success, despite the challenges resulting from my socioeconomic and familial background, is proof of my potential to succeed and survive hardships. I hope to use my experiences to inform my practice of medicine in underserved

1. I think an emergency situation would increase a person to offer their help. I think when an emergency happens you get the feeling that you have to help someone in need. Example: You drive by a car accident and the car is on fire. You stop to help the person out of the car so that they don't catch on fire or die. You may also call 911 so that they can send out help.