Emergency Room National Ambulatory Intuitive ( Erni )

1941 Words Sep 30th, 2014 8 Pages
Introduction
14 million Canadians visit Emergency Departments (ED) every year, and also reported to having the highest use of EDs (Ontario Hospital Association, 2006). ED overcrowding in Canada has become an epidemic. ED overcrowding has been defined as “a situation in which the demand for emergency services exceeds the ability of an (emergency) department to provide quality care within acceptable time frames” (Ontario Ministry of Health and Long Term Care, 2014). This has been an ongoing problem across Canada. Ontario has developed an initiative to reduce ED wait times by implementing a variety of strategies and collaborating with other institutions. This paper describes the Emergency Room National Ambulatory Intuitive (ERNI), an innovative program which focuses on reducing ED wait times and patient satisfaction in order to optimize quality of care.
Need
In a survey with eleven commonwealth countries, Canada preforms worst in accessing a nurse or doctor in one day, or even within six days (Scott Carson, n.d.). If the public is not able to access treatment in the community, they then turn to the ED in the hospital, which can be a sluggish process for patients. “Canadians are second worst in accessing after hours care without going to the hospital and worst in needing the hospital for medical attention that likely otherwise could have been dealt with in a physician’s office” (Scott Carson, n.d.). In 2005 to 2006 over a million patients were admitted via ED, that…

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