Emotional Dissonance And Behavior Analysis

Katzenbach and Smith (1993a) recognise teams as the basic units of performance in organisations and identify a team as '...a small number of people with complimentary skills who are committed to a common purpose, performance goals and approach for which they hold themselves mutually accountable.'

The video defines team as, “A group of workers with a shared mission and vision and collective responsibilities. A team shares or rotates leadership roles. Team members are accountable for one another and measure their effectiveness by assessing the output of their collective labours” (Chapter 18 Teamwork at Cold Stone Creamery)

For me, I like to define a team as a group of people who have a same goal that come together to reach that goal and make it a reality. Whether people know it or not they always live and share their life with others as a team. There are family members at their home, work colleagues at their workplace, and teammates in their sport team. There is a team in a relationship. It is something we all need to be

A team is something more than a collection of individuals. Teamwork is a group of people working together to achieve the same goal. The whole is more than a sum of the parts. A team can be identified by evidence of some or all of the following:

What is teamwork? Teamwork is defined as "a formal work group consisting of people who work together intensely to achieve a common group goal." (University of Phoenix, Apollo Library, 2007). A group becomes a team when members demonstrate a commitment to one another to reach a common goal. There is a high degree of cohesiveness and accomplishment in a team. Simply put two heads are often better than one. (University of Phoenix, Apollo Library, 2007). Teamwork can help us communicate in many ways.

Teams are when people working together in a group to perform efforts and communicate with each other to combine efforts.

It is also essential for us to find the “appropriate” emotion during work. If we cannot find the emotional boundaries between appropriate and inappropriate, we might face either underinvolvement or overinvolvement (Skovholt & Rønnestad, 2003, p.50). Although the human service career is rewarding, doesn't mean it's going to be easy. Every day we need to face clients with different issues, and our daily day is highly possible be emotional draining because of struggling individuals. Learning how to control our emotion inside or outside of our workplace is one of the important lesson in our career life. In addition, our unfinished business in our life could definitely make things difficult. Maintain wellness is important for every human service professional. We all know that unfinished personal concerns can limit the helper’s ability to build a working alliance with a client, that’s why we need to attend other counseling and understand how to help ourselves before we help

Ashkanasy, N. M., Zerbe, W. J., & Härtel, C. E. (2002). Managing emotions in the workplace. ME Sharpe. Retrieved March 21, 2017 from https://books.google.com.ph/books?hl=en&lr=&id=nUiRnxzD68UC&oi=fnd&pg=PR11&dq=N.+M.+Ashkanasy,+C.+E.+J.+Hartel,+and+W.+J.+Zerbe+(eds.),+Emotions+in+the+Workplace:+Research+Theory+and+Practice+(&ots=S-KCim_1_h&sig=4JpsB9u67hD6nObcHRAD_F5t2hE&redir_esc=y#v=onePage&q=N.%20M.%20Ashkanasy%2C%20C.%20E.%20J.%20Hartel%2C%20and%20W.%20J.%20Zerbe%20(eds.)%2C%20Emotions%20in%20the%20Workplace%3A%20Research%20Theory%20and%20Practice%20(&f=false

When we are completing our day by day obligations at work we once in a while consider our demeanors, we are drenched in work itself and frequently stay uninformed of exactly how diverse our states of mind could be to others around us.

The differences between emotional labor and emotional dissonance is that emotional labor is the type of job that required for employees to display requires emotions towards customers such as being courteous. Different occupations that require emotional labor are flight attendants, waitresses, social workers, nurses and so on. In comparison, emotional dissonance is when the employee is feeling an emotion but has to portray another due to the type of job which requires an emotional labor. For example, Carla is a flight attendant, but today she is feeling very sad because she is getting divorced. However, at work she has to smile, greet people courteously she needs to display that she is happy. There is a conflict when employees are feeling one

All with differing skills and levels of experience, to allow a service to be provided efficiently and effectively. Each member of the team has a purpose and a function within that team, so the overall success depends on a functional interdependency. There is usually not as much room for conflict when working as a team. The team also does not rely on groupthink to arrive at its conclusions.

(Jones, G. R., & George, J. M., 2013) writes that a group is two or more people who interact with each other to accomplish certain goals or meet certain needs. A team is a group whom members work intensely with one another to achieve a specific common goal or objective. Groups and teams can contribute to organizational effectiveness by enhancing performance, increasing responsiveness to customers, increasing innovation, and being a source of motivation for their members. As I rescued the Everest and Shackelton events, I have a clear picture of the difference between a group and team. Shackle ton expenditure seems to be more team oriented than the Everest event, which to me operated as separate groups, below I explain why.

Leon Festinger created the cognitive dissonance theory as an attempt to explain why people desire to have consistency between their behaviors and actions. Cognitive dissonance is the distressing mental state people feel when they find themselves doing things that don’t fit with what they know, or having opinions that do not fit with other opinions they hold (Festinger, 1957; as cited in Griffin, 2009). Thus, people are motivated to change either their behavior or their belief when feelings of dissonance arise.

To fully discuss this topic, we must start with a simple definition of a team. Jon Katzenbach and Douglas Smith define a team in their best-selling book The Wisdom of Teams (Harper Business Essentials 1994), as

Humans have been forming groups since the beginning of humanity. We are constantly categorized as a group at the basic level as a species, as an ethnicity, and as a society. It is speculated that our success and evolution as a species is based on our ability to work with each other in collaboration on many levels to ensure our survival. Groups have enabled us to get things done efficiently, whether by combined physical effort, mental effort of generating ideas, or support of others. At its most effective, a group is considered a team. Teams are formed when