Emotional Intelligence And Interpersonal Intelligence

Every organization that aspires to be successful must address the value of emotional intelligence in the work place. How people relate to each other determines if the organization eventually moves from

With the publication of Daniel Goleman’s book Emotional Intelligence in 1995, the business world got an answer to a question that had been plaguing it for decades: “Why did some people of a high IQ struggle at managing teams while other leaders of lower IQ excel at it”? Goleman asserted that the traditional measurement of IQ (intelligence quotient) was not enough to determine a good leader. Schools and universities concentrated on developing the cognitive and analytical part of the brain, while the teaching of how the emotional side of the brain worked was ignored. Goleman defined this “emotional intelligence” of a human being as a set of competencies that distinguish how one manages

Emotional Intelligence is one of the topics that gain popularity in business discussion nowadays. To understand what Emotional Intelligence is and how it may help to build a better personality and better worker, this paper is to discuss about to two main competencies of Emotional Intelligence. The first one is the Personal Competencies and the other is Social Competencies. By understanding these competencies, employees gain the knowledge of how to create a better workplace not just for those individuals, but for others around them, as well.

A recent study conducted by the Consortium for Research revealed that the majority of corporations all agree that having emotional intelligence in the workplace is extremely essential when it relates to being successful. Some companies referred to salespeople who have the attribute of emotional intelligence were able to connect with customers better by better understanding their needs, which successively assisted them in building a trusting relationship with them. They also referred to customer service employees who also had emotional intelligence to handle aggressive situations with angry customers more effectively than those employees who lacked this trait. Furthermore,

Emotional intelligence (EI) is a critical skill in each area of our life, beginning with the personal life and ending on the work environment. It can improve an individual's social effectiveness, and allow for the better understanding of how our emotions work. “Emotional intelligence involves the ability to recognize and control one's own emotions and the emotions of others and refers to a variety of competencies and skills such as empathy and self-control that affect personal and professional outcomes” (Butler, Kwantes, and Boglarsky, 2014).

Having increased levels of Emotional Intelligence in today’s fast paced; competitive work environment gives managers a significant edge. Emotional intelligence pertains to one’s ability to recognize and understand not only your emotions but your skill at managing and dealing with other people’s emotional states.

"Emotional Intelligence is a way of recognizing, understanding, and choosing how we think, feel, and act. It shapes our interactions with others and our understanding of ourselves. It defines how and what we learn; it allows us to set priorities; it determines the majority of our daily actions. Research suggests it is responsible for as much as 80% of the "success" in our lives." The Effective leader requires a high degree of Emotional Intelligence. In this study, the various skills of Emotional Intelligence can be related with real situations. The various skills of Emotional Intelligence are Self awareness, self regulation, motivation, Empathy, social skill. People with high self-awareness are also able

“Emotional intelligence is the ability to understand and manage our emotions and those around us, therefore, this quality gives individuals a variety of skills, such as the ability to manage relationships, navigate social networks, influence and inspire others. Every individual possesses different level, but in order for individuals to become effective leaders, they will need a high level of emotional intelligence. In today’s workplace, it has become a highly important

In the book Emotional Intelligence by Daniel Goleman, the central thesis that he tries to point out is that emotional intelligence may be more important than I.Q. in determining a person's well being and success in life. At first I didn't know what Goleman was talking about when he said emotional intelligence, but after reading the book I have to say that I agree completely with Goleman. One reason for my acceptance of Goleman's theory is that academic intelligence has little to do with emotional life. To me, emotions can be just as intelligent as your I.Q. In this essay I hope to provide sufficient evidence to show why I agree with Goleman's thesis on emotional intelligence.

Within Emotional Intelligence, which was discussed in my previous tenet, there are several components. Empathy and social skill are two specific components within Emotional Intelligence that tie in nicely with the tenet of being empathetic. In order to be empathetic with another individual, one must have social skill. Social skill is defined as “proficiency in managing relationships and building networks that can be expanded in a source of persuasiveness” (Goleman 103). Being able to hold a conversation with someone can slowly build a relationship in which that person is more comfortable in revealing his or her issues to you. If a leader is able to do this with his subordinates, than his or her subordinates will feel more inclined to approach them in a more personalized manner. This can ultimately lead to an empathetic conversation that can reveal as to why a person is going through a certain trouble or hardship. After building this relationship with the subordinate, a leader can then empower them to lead which is an aspect that falls within what makes an authentic leader (George et al. 152). If a leader is able to display this to their subordinates, it can build resiliency in the subordinates which is a trait that any leader would want in their group. An empathetic leader can also instill self-regulation that provides a sense of well-being in the affective domain of the resiliency model. The affective domain consists of self-regulatory factors that are involved in the

In our everyday lives, we are constantly interacting with other individuals. These interactions have an effect on our emotions. We have to learn how to identify and deal with these emotions because they have a direct effect on how we deal with issues at work. Individuals can work their way through this process by becoming aware of the importance of emotional intelligence.

Picture a world where humans could not understand each other’s feelings. It looks pretty bleak, right? Luckily, humans do have the ability to comprehend others’ facial and body expressions, emotions, and language. Since this is such a beneficial and amazing power that we hold, it has been labeled as a sort of intelligence- emotional intelligence. The ability to control and express our emotions, as well as understand, recognize, and response to others’ emotions is essential. Emotional intelligence acts as a primary key to survival for humans.

Emotions in the workplace are seen as a useful source of information that enables an organisation “interpret and navigate our social environment” (Zeidner, Matthews & Roberts, 2009, p.255). These emotions convey ideas, create team spirit and healthy working relations. If hospitality management can identify and understand the emotions they come across, they are able to alter their thinking and behave in a way to allow them to settle organisational challenges in a more efficient and effective manner (Cavelzani, Esposito & Villamira, 2009). For hospitality management to succeed however, managers must realise what exactly their strengths, weaknesses, and limitations are as well as have the ability to view things from other perspectives (Scott-Halsell, 2006). Through understanding and enhancing emotional intelligence, they are able to expand their management skills much more successfully. Those managers who don’t do so are those persons who focus more on the technical skills of management (Scott-Halsell, 2006). These individuals do not succeed in hospitality management and instead hurt their reputation when marketing their products.

The self-motivation and emotional intelligence is linked to managing motivated our self, to do are problem solving and decision making. Emotion and motivation is important for individual to manage their emotion and motivated their self to achieve their own goal.

Researcher that has been carried out on the topic of emotional intelligence (EI) have revealed findings that link EI with higher achievements of individuals. A study done by Carmeli (2009) indicated that emotional intelligence plays a role in the wellbeing of individuals. Specifically, emotional intelligence is suggested to be an important predictor of crucial organizational consequences such as job satisfaction (Daus & Ashkanasy, 2005). Gender is another variable that is proposed as having a relationship with the concepts of emotional intelligence and job satisfaction. All over the world, many organizations are studying their employees’ satisfaction, feelings and attitudes not only to plan on how to allocate rewards and possibilities but also they do it because they are worried more about their employees’ feeling toward their jobs (Golparvar & Qazvi, 2010).