Emotional Intelligence And Its Effect On The Job Satisfaction Of Employees Essay

Batool, B. F. (2013) Emotional Intelligence and Effective Leadership. Journal of Business Studies Quarterly, 4(3), 84-94. (Note: Available in the Strayer Library)

A recent study conducted by the Consortium for Research revealed that the majority of corporations all agree that having emotional intelligence in the workplace is extremely essential when it relates to being successful. Some companies referred to salespeople who have the attribute of emotional intelligence were able to connect with customers better by better understanding their needs, which successively assisted them in building a trusting relationship with them. They also referred to customer service employees who also had emotional intelligence to handle aggressive situations with angry customers more effectively than those employees who lacked this trait. Furthermore,

Having increased levels of Emotional Intelligence in today’s fast paced; competitive work environment gives managers a significant edge. Emotional intelligence pertains to one’s ability to recognize and understand not only your emotions but your skill at managing and dealing with other people’s emotional states.

Emotional intelligence is a phrase used in the business world to explain one’s competency in displaying and handling one’s own emotions as well as the emotions of others around him or her. In his book, Working With Emotional Intelligence, Daniel Goleman explains the importance of Emotional Intelligence and how it is more imperative for one to have high Emotional Intelligence rather than a high IQ. This is because, no matter how talented someone may be in their line of work, he or she must still be able to work well with others and express their ideas. Goleman categorizes Emotional Intelligence into five emotional elements and then further into emotional competencies. He has separated each

"Emotional Intelligence is a way of recognizing, understanding, and choosing how we think, feel, and act. It shapes our interactions with others and our understanding of ourselves. It defines how and what we learn; it allows us to set priorities; it determines the majority of our daily actions. Research suggests it is responsible for as much as 80% of the "success" in our lives." The Effective leader requires a high degree of Emotional Intelligence. In this study, the various skills of Emotional Intelligence can be related with real situations. The various skills of Emotional Intelligence are Self awareness, self regulation, motivation, Empathy, social skill. People with high self-awareness are also able

Many in this generation have always relied on the thought that our capacity to succeed in life is highly dependent on our level of IQ. While the whole while from elementary school coming up from high school to higher education, many of us have based success on the performance of the test. That implies that we base success upon the grades we acquire in every paper. Unfortunately, there has been a lot that we have missed concerning emotional intelligence that has been proved to be the one overwhelming indicator of how we succeed in life. Goleman (2009) asserts that emotional intelligence is the largest single predictor of success in workplaces.

“Emotional intelligence is the ability to understand and manage our emotions and those around us, therefore, this quality gives individuals a variety of skills, such as the ability to manage relationships, navigate social networks, influence and inspire others. Every individual possesses different level, but in order for individuals to become effective leaders, they will need a high level of emotional intelligence. In today’s workplace, it has become a highly important

Emotional intelligence attributes manifest themselves in multiple ways. Embodiment of emotional intelligence skills are found in accurate understanding of perception of self awareness, self confidence, achievement orientation, adaptability, self control, initiative, optimism, transparency, empathy, organizational awareness, service orientation, change catalyst, conflict management, developing others, the ability to influence, inspirational leadership, teamwork and collaboration (Zammuner, Dionisio, Prandi, & Agnoli, 2013). Given the breadth of attributes, leaders with high emotional intelligence have the ability to positively influence both their own lives, and the peers and employees around them. Investing in emotional intelligence training assuredly increases both self-reported emotional intelligence skill increase as well as the perceptions of employees managed by leaders who received emotional intelligence training (Zammuner et al., 2013). This information leads to plan for developing emotional intelligence to increase work place motivation, success and performance.

The book “Working with Emotional Intelligence” by Daniel Goleman deals with the emotional assets and liabilities of individuals in organizations. Emotional intelligence is traits that go beyond academic achievement or IQ. As a matter of fact he points out that high academic intelligence can sometimes stand in the way of emotional intelligence. Broadly speaking, emotional intelligence determines how well we handle difficult situation, which cannot be solved by logic, but more by a “feel” for the situation. These attributes are very hard to measure, which is why many standardized tests, whether academic or for employment, fail to measure these attributes, even though these are the one which determine

There is a positive link between emotional intelligence and workplace leadership effectiveness (Rosete & Ciarrochi, 2005). This supports the fact that emotional intelligence has an influence on employees with the interaction with other colleagues (Brackett, Rivers & Salovey, 2011). A study by Feyerherm and Rice (2002)

Leaders today are presented with an ever-increasing reliance on unifying a team or organization to achieve goals and objectives. With this demand for higher-level leaders, the ability through which a leader is able to appeal to specific traits and qualities is never more important. Emotional Intelligence (EI) is one area of focus that a leader in the marketplace today must be able to appeal to and demonstrate as a core competency.

Possession of emotional intelligence is an essential component for every effective leader in whatever capacity. The ability for a leader to comprehend and manage his or her emotions and of the people close to them is critical in good leadership. As outlined by Kotter, good leadership needs “motivating and inspiring,” in other words, keeping individuals moving in the appropriate direction, in spite of significant obstacles to change, through appealing to elementary, but untapped human values, needs, and emotions (92). Not only does this define a good leader, but it also goes a long way in differentiating between a leader and a manager. When an individual blends different aspects of emotional intelligence with management skills, he or she

In recent years emotional intelligence has become one of the hottest topics between organizations. Researches have been working on this topic for time to time, to demonstrate or refute the importance of feelings. In the beginning common thoughts from managers and or supervisors were; emotions are in the way; emotions try to keep us from making good decisions; emotions increase a lack on focusing. Fortunately, an indeed research takes emotional intelligence to an ultimate ideal in which intelligence is based on emotions, and people who contain this capacity are less depressed, in good health, more employable, and have better interactions.

Management psychologist Dr. David Caruso once said, ““It is very important to understand that emotional intelligence is not the opposite of intelligence, it is not the triumph of heart over head -- it is the unique intersection of both.” (Cherry) Dr. Caruso, Daniel Goleman, and others suggest that emotional intelligence plays a key role in personal relationships and human relations in the workforce. Ones understanding of emotional intelligence is important in creating a professional environment that centers on compassion, leadership, conflict resolution, and collaboration.

Researcher that has been carried out on the topic of emotional intelligence (EI) have revealed findings that link EI with higher achievements of individuals. A study done by Carmeli (2009) indicated that emotional intelligence plays a role in the wellbeing of individuals. Specifically, emotional intelligence is suggested to be an important predictor of crucial organizational consequences such as job satisfaction (Daus & Ashkanasy, 2005). Gender is another variable that is proposed as having a relationship with the concepts of emotional intelligence and job satisfaction. All over the world, many organizations are studying their employees’ satisfaction, feelings and attitudes not only to plan on how to allocate rewards and possibilities but also they do it because they are worried more about their employees’ feeling toward their jobs (Golparvar & Qazvi, 2010).