Emotional Intelligence And The Health Care Setting

1997 Words8 Pages
Emotional Intelligence is essential when it comes to communicating with a patient within a health care setting. Healthcare workers need to be able to exercise empathy and self-awareness when providing quality care to their clients. This essay will discuss the meaning of emotional intelligence, the different branches of it, and their importance in a health care setting. As well as this, the ways in which health care professionals use emotional intelligence, and why it is used, will also be discussed. Emotions can be defined as “organised responses,” that cross “the boundaries of many psychological subsystems, including the physiological, cognitive, motivational, and experimental systems.” Emotions will usually arise “in response to an event, either internal or external, that has a positive or negative meaning for the individual” (Salovey & Mayer, 1990, p. 189). Intelligence can be defined as “the aggregate or global capacity of the individual to act purposefully, to think rationally and to deal effectively with his environment” (Wechsler, 1944, p. 3). When these two concepts are put together, emotional intelligence is created. Emotional intelligence can be defined as “the ability to monitor one 's own and others ' feelings and emotions, to discriminate among them and to use this information to guide one 's thinking and actions” (Salovey & Mayer, 1990, p. 189). Health care professionals use emotional intelligence on a daily basis, when communicating with patients, when
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