Emotional Intelligence In The Workplace

In recent years companies begin to realize the pivotal position of emotional intelligence and attach more importance on leader’s emotional intelligence development. Actually the emotional intelligence enables leaders to better perform in the workplace. This essay will come to an understanding of emotional intelligence on the basis of the author’s opinion. The first part of the essay includes the historic root of emotional intelligence, its definition and the five dimensions. The second part of the essay will demonstrate the implication of emotional intelligence in service operation leadership.

In this report, I will analyze and use three literary articles to discuss the relationship between emotional intelligence and leadership. I will discuss the reasoning for the credibility of each source chosen for this paper, summarize interesting information provided by each article, discuss any findings related to the topic, and discuss how the topic will influence my future behaviors. Overview of Credible Sources

"Emotional Intelligence is a way of recognizing, understanding, and choosing how we think, feel, and act. It shapes our interactions with others and our understanding of ourselves. It defines how and what we learn; it allows us to set priorities; it determines the majority of our daily actions. Research suggests it is responsible for as much as 80% of the "success" in our lives." The Effective leader requires a high degree of Emotional Intelligence. In this study, the various skills of Emotional Intelligence can be related with real situations. The various skills of Emotional Intelligence are Self awareness, self regulation, motivation, Empathy, social skill. People with high self-awareness are also able

Emotional intelligence (EQ) the Case Manages (CMs) working on the unit encounters numerous roadblocks throughout their shifts. Dealing with a family member, facilities, and doctors is frustrating to get the point across so these case managers require enlisting strong communication skills. They empathize with other; overcome the daily challenges of interacting effectively in defusing conflicts of various natures in the flow of the health care system. In fact, knowing that case managers work hard in fine-tuning the skills shows how their efforts turn intention into action, to make informed decisions about the patient dangerous situation that matter most to the individual patients in need of their help and to connect with others in productive

Many in this generation have always relied on the thought that our capacity to succeed in life is highly dependent on our level of IQ. While the whole while from elementary school coming up from high school to higher education, many of us have based success on the performance of the test. That implies that we base success upon the grades we acquire in every paper. Unfortunately, there has been a lot that we have missed concerning emotional intelligence that has been proved to be the one overwhelming indicator of how we succeed in life. Goleman (2009) asserts that emotional intelligence is the largest single predictor of success in workplaces.

Daniel Goleman and Richard Boyatz (2008) article entitled "Social Intelligence and the Biology of Leadership" discussed the importance of having social and emotional intelligence in leadership behaviors. Manager's that displayed these characteristics were seen to relate more to their staff members and was able to lead more effectively. However, a manager that lacked social and emotional intelligence struggled with establishing rapport with their teammates, showed little empathy, adaptability, and had trouble managing conflict (cite pg 5). If a manager does not possess the skills needed to operate efficiently, the skills could be learned with constant reiteration and mentoring. Daniel Goleman (1998) states "emotional intelligence not only distinguishes outstanding leaders but can

“Emotional intelligence is the ability to understand and manage our emotions and those around us, therefore, this quality gives individuals a variety of skills, such as the ability to manage relationships, navigate social networks, influence and inspire others. Every individual possesses different level, but in order for individuals to become effective leaders, they will need a high level of emotional intelligence. In today’s workplace, it has become a highly important

Because of globalization and in parallel with different dynamics, it is required for both senior managers, junior administrative officers, and different employees to have a high level of emotional intelligence competency for an achievement during the decision-making process. The significance of this requirement has been demonstrated by numerous academic studies concluding that people who have the high level of emotional intelligence competency can make good decisions and implement the taken decisions in the right place at the right time. Those internally and externally taken decisions as a result of emotional intelligence factor not only activate inter-organizational relations and communication but also increase the performance level.

Emotional Intelligence (EQ or EI) is a term created in 1990 by two American university professors, Peter Salovey and John D. Mayer. Daniel Goleman popularized Emotional Intelligence in his book that was published in 1995. Goleman was a science writer for the New York Times and he specialized in brain and behavior research. Emotional Intelligence is defined as the ability to recognize, understand and manage your own emotions and influence the emotions of others. This means that we are aware that emotions can drive our behavior and impact others either positively or negatively. Emotional Intelligence includes three skills: emotional awareness; the ability to harness emotions and apply them to tasks like thinking and problem solving; and the ability to manage emotions. According to Goleman, “cognitive intelligence does not guarantee business success but emotional intelligence”. The four characteristics of emotionally intelligent people are self-awareness, self-management, social awareness and social skills. In 1998, Goleman published a book called “Working with Emotional Intelligence” where he defined emotional intelligence saying that it consist of 25 skills, abilities and competencies. Compared to Intelligence Quotient or IQ is a score received from standardized assessments designed to test intelligence. It is one's ability to learn, understand and apply information to skills sets. It includes logical reasoning, word comprehension and math skills. Other people debate that IQ

To better understand the applications of emotional intelligence in nursing and leadership, it is important to identify the key components of emotional intelligence (EI). By examining Daniel Goleman’s book Working with Emotional Intelligence, this paper will examine EI’s function in nursing as it applies to various roles in leadership. Lastly, it will discuss ways in which EI can be used for personal and professional development.

As a leader in the military, I encountered an airman who was low on the emotional intelligence scale. He survived basic training and a pretty intense two month technical school that required he learn at a fast pace while still adjusting to military norms. He lasted less than two years in the military before he was asked to leave. This airman had met all the military prerequisites. To work in the public affairs arena he had to score pretty well on the military entrance exam, so he met the usual predictor of success; he had the cognitive abilities. He was separated from the Air Force because of his poor social skills. This paper will discuss whether our organization could have developed the airman's emotional intelligence and if so, what effective training would look like.

PeopleSmart was an organized summary of everything taught in Dr. Bree’s Organizational Behavior class about emotional intelligence (EI). Since I am a person who enjoys lists and processes I enjoyed the systematic approach of learning, trying and living each of the skills. (Although I have to include, that having recently participated in Dr. Bree’s class, I was put-off from doing any of the self-evaluations found in the beginning.) I’m always looking for nuggets of information to help explain why I behave in certain ways and there were many of those in this book. Incorporating true-to-life examples of how each skill works in practice, both in a work environment as well as within personal relationships, illustrated clearly the points made in each chapter. Following up these examples with a method of improving in each area and common excuses preventing the implementation of these new skills was very beneficial and I often felt they addressed a specific resistance I had. I also appreciated the validation of my belief about interacting with other people. The author, in his preface, stated unequivocally that “Next to faith in God, I came to the conclusion that the best source to place your faith is in other people.” That is a rare statement but one with which I am in complete agreement. I too am a survivor of cancer and possibly it is in those kind of life threatening situations that you are especially blessed to find the good in people. Investing time in learning how to better

Amongst the Middle East nations, United Arab Emirates (UAE) is the leading business capital. A study was conducted by Freedman et al. (2010) based on the Six Seconds Emotional Intelligence Assessment (SEI). Various leaders with job positions were selected from different sectors including freelance, employee, manager, executive, and entrepreneur within the Middle East context. The results below revealed that there is a strong association between emotional intelligence (EI) and performance, especially between the group of entrepreneurs of over 70%.

To begin, the basics of emotional intelligence are crucial to understanding the foundation from which humans refer to on a daily basis for interacting in society. Emotional intelligence suggests that humans hold the capability to identify, interpret, understand, manage, and response to emotions in ways to enforce positive relationships, establish good communication, empathize, and address conflict within social networks. Humans begin learning this upon entering life, as emotional intelligence determines the ways that humans behave and intermingle with the environment. The degree of intelligence varies among people: those with a high emotional intelligence are able to recognize their own emotions and other emotions in addition to a sort of magnetic draw that pulls others toward them. This is because people with high emotional intelligence know how to better relate to, understand, and help others. Consider a group

Researcher that has been carried out on the topic of emotional intelligence (EI) have revealed findings that link EI with higher achievements of individuals. A study done by Carmeli (2009) indicated that emotional intelligence plays a role in the wellbeing of individuals. Specifically, emotional intelligence is suggested to be an important predictor of crucial organizational consequences such as job satisfaction (Daus & Ashkanasy, 2005). Gender is another variable that is proposed as having a relationship with the concepts of emotional intelligence and job satisfaction. All over the world, many organizations are studying their employees’ satisfaction, feelings and attitudes not only to plan on how to allocate rewards and possibilities but also they do it because they are worried more about their employees’ feeling toward their jobs (Golparvar & Qazvi, 2010).