Emotional Intelligence

2094 Words Apr 22nd, 2008 9 Pages
The Five Competencies of Emotion Intelligence
With the publication of Daniel Goleman’s book Emotional Intelligence in 1995, the business world got an answer to a question that had been plaguing it for decades: “Why did some people of a high IQ struggle at managing teams while other leaders of lower IQ excel at it”? Goleman asserted that the traditional measurement of IQ (intelligence quotient) was not enough to determine a good leader. Schools and universities concentrated on developing the cognitive and analytical part of the brain, while the teaching of how the emotional side of the brain worked was ignored. Goleman defined this “emotional intelligence” of a human being as a set of competencies that distinguish how one manages
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Few workers would want to follow a passionless leader. However, if that same passion blinds the decision making process to the point of failure, than passion obviously went from good to bad. As excess anger can be one of the most destructive of all emotions, Goleman spends a good deal of time speaking to it. He quotes Benjamin Franklin: “Anger is never without a reason, but seldom a good one”. He speaks to the folly of trying to prevent anger and focuses on techniques to diffuse it before it becomes personally or career damaging.
Anger in a business setting can cause one to act inappropriately or unwisely by blowing an incident out of proportion and possibly irrevocably damaging a career. Learning that at any moment we have the ability to consciously control our anger is empowering but not that easy to accomplish. Goleman asserts the body’s chemical reaction to stressful situations, relating back to our ancient ancestors, is the reason for this difficulty. The introduction of hormones into the body is not a gradual elevation, but a quick release relating back to our basic fight or flight response to environmental dangers. Every day, hormones are incrementally released into the body with each passing taxing stressful episode until a level is reached that triggers anger. He offers two weapons against anger outbursts. The first is method is to recognize, as early as possible, what is triggering the anger. This disruption of the anger
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