Emotional Intelligence : The Intelligence Quotient

1517 Words Sep 13th, 2015 7 Pages
Intelligence Quotient was long in the past claimed to dominantly measure the success of individual. However, that conception has been proved to be incorrect since a number of research about Emotional Intelligence were published. They have shown the significant roles of Emotional Intelligence in massive areas which outnumber Intelligence Quotient. Hospitality is among the areas surviving on customer satisfaction, so Emotional Intelligence is really essential helping employees to maintain outstanding performance and enhance relationships with customers. On the other hand, social intelligence has another area, social neuroscience, to get an insight into its nature, from which hospitality people can take advantage to manipulate emotions at the biological-deep level to reach positive social results.
Emotional Intelligence, as defined by Reece (2014), is an ability to understand and employ emotional and behavioural factors to achieve success in social relationships, which is broken down into two dimensions: personal competence and social competence. While personal competence concerns the capability of navigating individual’s emotions to a direction that makes it harmonious with rational reason, social competence deals with perceiving other’s emotions to employ interpersonal skills to produce desirable outcomes. Without understanding of the relationship between our own sources of emotions and their effects on ourselves, we are not able to either manipulate them or dealing with…
Open Document