Emotional Intelligence Training For Managers

Every organization that aspires to be successful must address the value of emotional intelligence in the work place. How people relate to each other determines if the organization eventually moves from

As mentioned in (Bradberry, T., & Greaves, J. 2009Pg. 7), emotional intelligence connects the emotional and rational part of the brain. People with higher level of intelligence outperforms from people with average level of intelligence only 20% of the time, this is a critical factor of emotional intelligence. My organization very well understands the importance of emotional intelligence at work place. They understand how developing emotional intelligence in their employees will help them in achieving goals and eventually success. They do understand the four skills that make up emotional intelligence and want to incorporate them well in their organization.

Emotional intelligence is very helpful in maintaining a healthy working environment through decreasing conflict, increasing harmony and building strong, healthy relationships. Emotional intelligence is defined as the ability to identify and understand self and others’ emotions in a proactive way. Emotional intelligence can be achieved through acceptable behavior and stress management training. Emotional intelligence helps in proactive emotional approach that is efficient in emotional balance management. It is guided by self-awareness, self-management, social awareness and relationship management (PENN Behavioral Health Corporate Services, 2008).

Supervisors and managers can encourage their employees to do things such as exercise (Wong, 2016) to help improve their mood, especially during significantly stressful times. Kinicki and Fugate (2016) wrote that emotions are products of our thoughts, behaviors, and experiences. They also wrote about some specific things we can do to manage our thoughts and behaviors to experience more positive emotions: manage expectations, take time to plan and organize, give a gift to other people, deflect partisan conversations, assume people have good intentions, focus on the job in front of you, and end the day with gratitude (Kinicki & Fugate,

When given the opportunity to do a task, the first step to ensure a desired outcome is to provide a positive attitude. A person’s attitude is capable of influencing not only one’s own performance, but also the actions of others being affected. For my Health Services Academy classes, we were recently assigned to do a project in which we had to diagnose a case study and develop an innovative treatment plan. As my group’s presentation approached, there was a specific day when all of my group members were feeling under extreme pressure and behaving in ways that they usually wouldn't. Despite my personal feelings, I managed to reassure my classmates and stay positive; consequently, everyone else’s moods seemed to improve as well. As an intern, I’d practice that same skill and contribute to a welcoming and

An employee’s morale is tied to their work, the more stressed and dissatisfied the employees are the more their work will suffer. A happy employee means more work will be done, working in a happy and safe and secure work environment will make the workers more willing to work harder.

Employees are happy mentally and physically as they will not experience any form of bullying and prejudices and this helps them to perform better which promotes organisational effectiveness

“Emotional intelligence is the ability to understand and manage our emotions and those around us, therefore, this quality gives individuals a variety of skills, such as the ability to manage relationships, navigate social networks, influence and inspire others. Every individual possesses different level, but in order for individuals to become effective leaders, they will need a high level of emotional intelligence. In today’s workplace, it has become a highly important

According to this same study, individuals can either function as a “positive” energizer, or a “negative” energizer. Positive energizers leave others feeling inspired, motivated, and full of vitality, while negative energizers tend to deplete the strength and enthusiasm of their peers (Pace, 2010). Based on this, strong interpersonal relationships can be formed, and the efficiency of work being done can all be affected by leaders who exude positive energy.

Mounting levels of stress negatively affect people’s moods, whereas social activities can be good or bad. An example is when people are eating and socializing with friends and family they’re mood can be good because their happy to be with friends and family or it can be bad when there are conflicting personalities among friends and family. Sleep is also a factor on moods; less sleep impairs decision-making. Another factor is exercise, which enhances positive moods. Age is also affects moods, it is expected that the older a person becomes, the less moody they are because of maturity, but this is not always the case when an older adult has physical ailments. Lastly, gender affects moods and emotions. Women experience emotions intensely, and are expected to be more positive. Men are more likely to express anger, and must present their masculinity as being tough.

The book “Working with Emotional Intelligence” by Daniel Goleman deals with the emotional assets and liabilities of individuals in organizations. Emotional intelligence is traits that go beyond academic achievement or IQ. As a matter of fact he points out that high academic intelligence can sometimes stand in the way of emotional intelligence. Broadly speaking, emotional intelligence determines how well we handle difficult situation, which cannot be solved by logic, but more by a “feel” for the situation. These attributes are very hard to measure, which is why many standardized tests, whether academic or for employment, fail to measure these attributes, even though these are the one which determine

Emotional Intelligence (EI) has been defined as the focus on such competencies as self-awareness, self-management, social awareness, and relationship management (Goleman, 2006, p. 16). It is the ability of the leader to manage emotion both in

Emotional intelligence is sometimes referred to as EI or EQ. In their article, Colfax, Rivera & Perez (2010) stated that “Regardless though of how it is referred to, emotional intelligence (EQ) is concerned with understanding oneself and others, relating to people, and adapting to and coping with the immediate surroundings to be more successful in dealing with

In this write-up, attempt is made to provide conceptual clarifications on the subject matter, “Emotional intelligence”, an overview of the theories of emotional intelligence, including a brief discussion about how important the role of emotional intelligence can be in leadership, performance (both educational and work place settings) and in wellbeing.

Attitudes and emotions in the workplace are extremely important because they dictate job performance. The emotions that people go through are something that cannot be avoided; however, they can be manipulated. Managers, leaders, CEO’S of companies learn to do this by experience and training. They manipulate employee’s emotions with the purpose of achieving better performance and satisfy an organization’s goals. Although people have always had different emotions, the notion that managers need to care for employee’s satisfaction and happiness is newly implemented in the workplace. In this paper, I will be explaining the impact of attitudes in the workplace, how mood, emotions, attitudes and behavior affect job performance and I will implement the point of view of the CEO of the Defense Commissary Agency, Mr. Joseph Jeu.