Emotional Intelligence and Relationships in Business Management

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Emotional Intelligence and Relationships in Business Management ¡§Anyone can become angry ¡V that is easy. But to be angry with the right person, to the right degree, at the right time, for the right purpose, and in the right way ¡V this is not easy.¡¨ ~ By Aristotle, The Nicomachean Ethics ~ Traditionally, management were only interested on return on investment (ROI) and shareholder value, not the neurobiology of emotions doing business. However, in modern days, there is probably nothing as important as having good human relationships in the workplace. Whether one is a chief executive officer, a consultant, a manager or team member, achieving results requires a productive working relationship with others. As such, having positive…show more content…
It should be noted that the term ¡¥emotional intelligence¡¦ was created by Peter Salovey and John Mayer in 1990 and then popularised by Daniel Goldmen in 1995 in his ground-breaking bestseller, ¡¥Emotional Intelligence: Why It Can Matter More Than IQ?¡¦ (Goldmen 1995). According to Goldmen, EQ consists of 5 major qualities or characteristics (Goldmen 1995, p 43; Caudron, Shari 1999). ƒæ Knowing one¡¦s emotions (self-awareness) ƒæ Managing emotions (mood management) ƒæ Motivating oneself (self-motivation) ƒæ Recognising emotions in others (empathy) ƒæ Handling Relationships (interpersonal skills) Notably, the first 4 characteristics can be broadly classified under the umbrella of intrapersonal intelligence. According to Gardner, intrapersonal intelligence, also known as self-smart, refers to one¡¦s cognitive ability to understand and sense one¡¦s ¡¥self¡¦ (Goldmen 1995, p.39). This intelligence enables a person to have an accurate picture of their capabilities (i.e. strengths and limitations); awareness of inner moods, intentions, motivations, temperaments and desires, as well as self-esteem also the capacity for self-discipline (Goldmen 1995, p.39). In other words, intrapersonal intelligence can influence the development of an individual¡¦s courage, perseverance, enthusiasm and passion (Hang 1999). It harnesses innovative and creative thinking (¡¥open to new ideas¡¦) that allows a person to formulate creative and radically
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