Empathy And Patient Satisfaction

Satisfactory Essays
I. Empathy and Patient Satisfaction: The Value of the Relationship
Empathic behaviors have been defined as the ability to take another person's point of view and to plan a sense of understanding with the other person's understanding and experience. Empathy entails responding to patients' emotional state, demonstrating a true sense of caring and helping them deal with their emotional responses.
Patients’ satisfaction with their hospital is also very important. It includes hospital administrators, physicians, and patients. It is important because it offers insight into patients’ perceptions of interpersonal relations and amenities.
Determining whether physicians’ communication behaviors have a direct effect on patient satisfaction ratings is
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