Empathy In The Healthcare Industry

When patients go to a doctor’s office, they need to know that the PA/NP that is treating them is highly qualified. They should feel safe and know that they are in safe capable hands. A patient should never feel like they are not getting the proper care. Patients need to know that they are being

The importance of empathy in any helping profession, medical or social, cannot be overstated. The workers that exemplified it in their practice did the best that they could with their limited resources.

Patients seek care and treatment in hopes of receiving confidential, unbiased, honest, and respectful treatment. They also expect that care providers maintain their personal values and beliefs related to their care. As healthcare

Patients seek medical attention for preventative measures, as well as, diagnostic measures. Patients must have a trusting rapport with their collaborative medical team, as the nurses and the doctors are the people who they trust their lives with. Patients do not always present to hospitals, urgent cares, walk-in clinics, or even doctor’s offices only when they are sick; patients visit to ensure their good health will continue, treatment regimens are of benefit, changes that may be needed in regimen. When someone thinks of a patient they may think of some of these characteristics: illness, disease, hospital, medications, health, and prevention.

Effective communication in the healthcare setting improves recovery rates and reduces pain and complication rates. (Wilkinson et al, 2003). Many complaints to the NHS are attributed to poor communication. Effective communication is reliant on the nurse working in partnership with the patient. It is essential that the nurse establishes a rapport and most of this will be achieved through the use of facial expressions. In my practice, it is important that develop a therapeutic relationship with the patients so that they can be able to put their trust in me. The therapeutic relationship is solely to meet the needs of the patient. In this relationship, there is a rapport established from a sense of mutual understanding and trust. To build a good nurse-patient relationship, I would have to show qualities of empathy, caring, sincerity and trustworthiness. During practice, if I am approaching a patient and the patient looks anxious, I should approach with empathy.

Oftentimes, as patients it is easier to analyze the healthcare setting from a critical perspective rather than a hopeful perspective. Oftentimes, as patients our encounters in healthcare settings are high stress to begin with (e.g. diagnosis, disease, caretaking). To my surprise, Nicole informed of several communication projects that she underwent and continues to participate in at Stanford Children’s Hospital. Nicole informed me that she did undergo a mandatory general seminar on the basics of professionalism and therapeutic relationships with families upon being hired. Since then, Nicole has been required to take more formal classes that have developed as an aim of standardizing certain interactions with families. Some examples include: standard way to answer the phone, walking with someone who is lost to their destination rather than just giving directions. Nicole stated “it has really become more customer service focused.”

Being caring towards patients is important by providing them with the best experience. When a patient is comfortable with their healthcare provider it becomes easier to discuss any abnormal behaviors or feelings.

Nurses are always the ones being close to the patient the most in any clinical settings. Clinical skills are crucial in providing the best treatment and health care but not enough to make one a good nurse. Beside clinical skills, I believe empathy also play a major role in nursing practice. According to Potter and Perry (2013), “empathy is the ability to understand and accept another person’s reality, accurately perceive feelings, and communicate this understanding to other” (p. 320). To understand the definition of empathy, we have to put ourselves in patient’s situation and try to understand what they are going through. Not only we, as nurses, provide physical care to patients but we also go beyond our duty to support and improve their emotional

At a hospital, the somberness of familial worry lingers no matter how reassuring the medical faculty is. Precision of detail is simply a prerequisite in interaction with patients. Rightfully so, as the very lives and health of these individuals rest in

Throughout the course of a year, I had a first hand experience of patients and the inner workings of a hospital. As a courier, each day was composed of handling medication, blood, food, and interacting with patients. A visit to the hospital is not a patients first choice by any means, and this was expressed through multiple emotions such as gratitude towards the staff, irritation due to their situation, or the occasional felon who would express their feelings through the use of expressive language. Their interactions provided an alternate perspective, as the staff would handle each situation with a smile on their faces no matter the circumstance. I truly came to understand the importance of communication between a physician, their staff, and

I selected empathy because Mr. Stokes seems to be missing this skill. He does not seem to consider Mrs. Martin needs or feelings because he already stated that he is a loner and did not need the extra help. Although, when gaining empathy, Mr. Stokes will begin to consider how his actions could effect Mrs. Martin or any other staff member he may work with. He will also gain the skills of becoming an active listener by listening to the information and getting a clear picture, affirming, acknowledging, exploring the problem, and lastly responding to the problem. Thus, with these steps, Mr. Stokes will be able to address the problems with Mrs. Martin, and find a solution that works best for them both. Although, Mr. Stokes will need to first change

During my sophomore year of high school, I broke my leg playing football. I had called my coach on the way home from the doctor’s office to tell him. After talking to a few of my friends on the team, I received a flood of texts from the rest of my teammates. One of the seniors, Mike, talked to me about he broke his leg his freshman year. He supported me through telling his story, and that despite his injury he was still able to earn a scholarship from the University of Pittsburgh. While it couldn’t have been difficult for him to put himself in my shoes, his encouragement was meaningful to me. I only knew him for a year, and he took time out of his Friday night while he was probably exhausted, or at a bare minimum had better things to do with

The capacity for empathy allows us to better understand others and to be easier to 'read' their energy. However, this is a feature that can be harmful, so it is important to know how not to be subject to other people's emotions and energies.

- Empathy: (00:26) When the client stated that he thought he was receiving his money today Katie could have said "I'm sorry, lets take a look at your account and check on that for you. Can you provide me with your loan/phone number?"

We must approach the patient and their family with an attitude of caring, empathy, and respect. We can explain that we would be happy to learn of the patients’ needs and concerns, and of any accommodations we can make so they will feel comfortable