Employee Engagement : Effective Internal Communication

Employee engagement is today’s leadership priority. However, the catchphrase goes a long way back in the beginning of the 21st century. It has gained interest to this date, which can be credited to Gallup’s first version of the Q12 in the 1990s commonly termed as the Gallup Workplace Audit (Gallup Consulting, 2006). Subsequently, Gallup has continuously refined and expanded their Q12 for current business challenges. Furthermore, several literatures, surveys and evidence-based studies abound that exhibited positive results with employee engagement such as increased performance, safety, retention and profits among others.

Employee Engagement essentially depicts our connection to our work, our organization, our customers, our effects and to results. In any study involving employee engagement the three aspects which are studied are: i.Employees as unique entities in terms of their skills, abilities, attitudes and aspirations., ii.Employee in their role to create conditions of engagement and iii.Relationship, trust and communication between employees across levels. The challenge is not only to attract the best talent but also to engage the employees like, raising opportunities for carrier development, life style decisions, job changing and unbalanced work life which influence an individual’s decision to continue or quite.

1.2 Analyse the three principle dimensions of employee engagement (the emotional, the cognitive and the physical)

Employee Engagement: It’s a known perception that an engaged workforce provides many intangible benefits that is linked directly to retention. HR policies should focus on employee engagement initiatives that stimulate motivation levels of employees to perform better and bond with organisation. This process should be initiated right from induction and continue throughout their tenure by opening channels of continuous communication and encouraging interpersonal relations. HR is responsible to incorporate methods to measure engagement and at regular intervals track engagement contribution to company’s success.

Employee engagement, which reflects the emotional commitment an employee has to an organization is not just an organizational nicety but a business necessity due to direct ties to a number of performance outcomes, such as profitability,

Employee engagement has been a trend of management since 2004.(CMI 2015) ‘Some people may believe that engagement is just about employees ‘going the extra mile’, but it is much more.’(CMI 2014) Within globalization, how to apply employee engagement is significant for an organization to achieve their performance. A key aspect of employee engagement concerns how employees manage their position, performance and development in relationship to the company’s strategies. Therefore, according to Moenguc (2013), employee engagement has been personalized as a“persistent, positive affective-motivational state of fulfillment.” To demonstrate how this process affects the overall performance of an organization, John Lewis has been selected as the case study

Better goods, services, technology, and tactics are several things that make one business more successful than the other. In addition, to have a competitive advantage, employee engagement is more essential than ever to the success of a business. Research has also shown that when it comes to employees, the ones who are engaged outperform considerably higher than employees not engaged. The individual correlation between the employee and their leader is important. Employee engagement is guided by the actions of their leader. The leader is responsible for creating an environment in which the employees remain engaged. There are five skills that are crucial for a good leader to possess to successfully increase engagement. They are building trust, mentoring, inclusion, alignment, and team development.

The challenge presented by the literature is the lack of a universal definition of employee engagement. Most managers acknowledge the fact that employee

An organization’s capacity to manage employee engagement is closely related to its ability to achieve high performance levels and superior business results. Some of the advantages of Engaged employees are • • • • Engaged employees will stay with the company, be an advocate of the company and its products and services, and contribute to bottom line business success. They will normally perform better and are more motivated. There is a significant link between employee engagement and profitability. They form an emotional connection with the company. This impacts their attitude towards the company’s clients, and thereby improves customer satisfaction and service levels • • • • • • It builds passion, commitment and alignment with the organization’s strategies and goals Increases employees’ trust in the organization Creates a sense of loyalty in a competitive environment Provides a high-energy working environment Boosts business growth Makes the employees effective brand ambassadors for the company

Changing the behavior of an employee can be extremely difficult without using the proper tools that can affect that change. Although you may know the tools, using them properly and at the proper interval can still determine how successful that change will occur. One indicator of good behavior is employee engagement. Generally, an employee who is performing duties outside of their normal job scope is considered to be highly engaged and has is presenting good behavior. As a manager, we must find ways to fully engage our people to ensure the success of each individual and the organization. Understanding the strengths and weaknesses of our employees will help us in capitalizing and exploiting their strengths; engaging them in areas where they can excel, thrive and become an advocate for the organization.

According to British background of business, seeking the way that how employee relations and engagement fit each other by their strategies, polices and practices. In this report, which present different approaches to improve employee relations and employee engagement in organisation of sky. It also assesses that approaches whether fit their organisation strategy by theoretical frameworks and justified a clear action plan for developing and enhancing the employment relations’ strategy within the organisation of sky.

Employee engagement is a boundless build that touches all parts of human resource administration aspects we know heretofore. On the off chance that all aspects of HR are not tended to in fitting way, representatives neglect to completely draw in themselves in their employment in the reaction to such sort of botch. The developed worker engagement is based on the establishment of prior ideas like occupation fulfillment, representative duty and Organizational citizenship conduct. Despite the fact that it is identified with and includes these ideas, representative engagement is more extensive in degree. Employee engagement is more grounded indicator of positive hierarchical execution unmistakably demonstrating the two-route relationship amongst business and worker contrasted with the three prior develops: work fulfillment, worker duty and authoritative citizenship conduct. Connected with representatives are sincerely appended to their association and exceedingly required in their occupation with an extraordinary excitement for the accomplishment of their boss, going additional mile past the business legally binding assentation (Markos).

Maintaining the good vibe on employee engagement is vital for TQM implementation although it is difficult to do so. Organisation need to give extra attention on this problem. Extra workloads and procedures will make the employees feel dissatisfied and leave the company as showed in qualitative results. Additional monetary or non monetary rewards as mentioned by both managers in the interviews are important to enhance the level of engagement and satisfaction among the employees. When employee feel not needed in the organization, they have low performances. This is supporting the views by Gebauer (2008) where employee engagement is related to individual behavior; including the act of willingness to show commitments in the work performances or refuse to do so.

The topic of employee engagement has been increasingly raising awareness during the last decade, along with the rise of the Internet age, massive adoption of new communications tools, Social Media, and social networks, empowering both employees and consumers; that are now empowered to expose any organization in a matter of seconds. In a globalised ultra competitive world economy, where companies’ behaviour towards consumers, and especially workers are looked at very closely, it has become essential for

Leaders also try to achieve the same quality for their own status, which allows them to pursue greater strength, achieve personal goals and future endeavours. According to a recent study conducted by Psychometrics Canada a pioneer in research assessment, has mentioned in one of its report that employee engagement in the organisation plays a major role in the success of any organisation. Accordingly it says that the best way to increase the relation is by working out a strategy that builds positive environment and culture relations between the workers and ensuring a good leader to fit for the purpose. Leaders in the organisation can try to achieve a better employee engagement by listening to followers opinions, communicating his vision with a clarity, providing and developing strategies and solution for the success, and finally recognising the ability of the followers and praising their contributions. Thisaspect of leadership is displayed by general feedback, generating ideas and possess enthusiastic in requesting for help (Bradley P. Owens, 2013). One example of this leadership quality is described by DAVID J. BOBB(David J B, 2013) in his book saying following servant leadership is very difficult as it is not a natural talent to anyone. He takes the example of George Washington, though considered to be a man of high temper and showing excess pride in his capabilities and qualities during his period as a freedom fighter. As he has foreseen the global position he is getting