Employee Perception Of The Job Requirements At Social Service Agencies

1386 Words6 Pages
Employees of social service agencies are subject to a highly stressful work environment with demanding expectations. Due to recent changes to healthcare reform in the United States, there are more people in Los Angeles with health care coverage now seeking treatment for physical, emotional and mental wellbeing, leading to rising caseloads for local social service agencies. This means that community demands are increasing and workers take on more client’s, deadlines, and increased accountability. This study seeks to explore employee perception of the job requirements at social service agencies in regards to the demands, organizational support and satisfaction. The recent controversy and outrage over the death of Gabriel Fernandez, an 8 year old boy from Antelope Valley, left in the custody of his mother and her boyfriend which resulted in his untimely death sparked debate over negligence on the part of the Department of Child and Family Services. One critique of the agency was reportedly due to high caseloads and backlogs of child abuse investigations. This is an extreme example of how continued increases in employee demands play a role in job duties and potentially affect employee satisfaction. A second example, resulted in the lawsuits of local hospitals in Los Angeles County (Glendale Adventist Medical Center, Pacifica Hospital of the Valley and Beverly Community Hospital Association) being accused of “patient dumping.” In this lawsuit, it was found that mentally
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