Essay on Employee Relationship of British Airways (Ba)

British Airways (BA) is the UK’s largest international scheduled airline, operating international and domestic scheduled and charter air services for the carriage of passengers, freight and mail and the provision of ancillary services. The airline flies to over 550 destinations globally and is considered to be a leader in the industry.

British Airways PLC British Airways British Airway’s PLC is the largest international airline in the world. It is based at Heathrow airport in London, the busiest international airport in the world, and has a global flight net-work through such partners as USAir in the United States, Qantas in Australia, and TAT European airlines in France. Via its own operational and those of its alliance partners, British Airways serves 95 million passengers a year, using 441 airports in 86 countries and more than 1,000 planes. The principal activities of British Airways is the operation of international and domestic scheduled and charter air services for the carriage of passengers, freight and mail and the provision of ancillary services.

Airlines provide air transportation facilities for everyone, being one of the most common passenger transportation around the world. Although the airline industry is a very competitive market it is very beneficial for everyone. Everyone has experienced distance at least once in their lives, however, the invention of the air craft is one of the many inventions that has changed how people live; making life easier for those that must travel long distances across the country or abroad for either business, fun, visit loved ones or for the pursuit of dreams and happiness. American Airlines is not only the largest airline network but, it is also the best and most affordable of all the airlines in the world.

American airline industry is steadily growing at an extremely strong rate. This growth comes with a number economic and social advantage. This contributes a great deal to the international inventory. The US airline industry is a major economic aspect in both the outcome on other related industries like tourism and manufacturing of aircraft and its own terms of operation. The airline industry is receiving massive media attention unlike other industries through participating and making of government policies. As Hoffman and Bateson (2011) show the major competitors include Southwest Airlines, Delta Airline, and United Airline.

One of the dangers of collectivism is its ability to suffocate an individual’s ideas in order for the ideas of the rest of group to survive. In the early 1950s, Solomon E. Asch conducted a series of experiments to test the effect of peer pressure on the individual. A group of young men was gathered and everyone except for the individual being tested was told to give the wrong answer. The individual was asked to match the length of two lines, but under peer pressure “even when the difference between the lines was seven inches, there were still some who yielded to the error of the majority” (Asch 730). Despite knowing that the answer the group gave was wrong, the individual still said the wrong answer. He does this because while he knows that group answer is wrong, he also

BA enjoyed great success during the 1980s and early 1990s, and as a result, became the world 's most profitable airline for the most part of the 1990s, representing itself under the slogan "The World 's Favourite Airline". (BA, 1)

Collectivism is the idea that the individual’s life belongs not to the group or society of which he is merely a part, that he has no rights and that he must sacrifice his values and goals for the group’s greater good. “How dared you think that your mind held greater wisdom then the minds of your brothers? And if the councils had decreed that you should be a street sweeper, how dare you

British Airways also try to balance between short-term benefits and long-term opportunities. In the short term, British Airways plan to cooperate with reliable travel agents to offer special services to meet customer and agents’ needs and wants to achieve to win-win-win situation. In the Long term, British Airways try to establish a flexible and innovative platform, and to create a cooperative environment in the airline industry.

British Airways is the one of the largest airline companies, and the passengers carry overall in the fifth largest in the world. Most of plans are stay in Heathrow Airport which is the highest of main international airport. The British Airways has a long history and airlines cover 133 countries; include 373 airplanes. The BA Company includes 50,086 workers to be in the service, which is one of the largest employers and employees in the United Kingdom.

In this individual assignment, a video presentation and reading material, including the different ways companies innovate, re-energize a mature organization, and change corporate culture, provide the basis for analyzing British Airways’ (BA) transformation and the challenges encountered in making an organizational change. Identification of critical factors leading to their successful transformation as well as the steps, sequence, and risks taken to transform the organization and personal assessment of what could have been done differently is provided in this case study.

One of the world’s most competitive and prominent industries is the airlines industry. It generates huge amounts of income as well as employment each year. Some of the common names in US air travel service providers are Alaska, Northwest, Southwest, US airways, American etc.

a. Macro - The macro issues that British Airways faced as it entered into the 1980s lied in the structure of the organization and it’s increasing inefficiencies over the years, as well as the company's lack of focus on customer service. The board of British Airways being given control over two state-run airlines hurt the company by spreading out its autonomy, which made it hard for leaders within the organization to realize its inefficiencies. According to Jick and Peiperl (2011), “as a civil service agency, the airline was allowed to become inefficient because the thinking in state-run operations was, “if you’re providing service at no cost to the taxpayers, then you’re doing quite well” (p. 28). This type of thinking also resulted in the company’s lack of effort in their customer service department. Passengers on the aircraft were not the priority, and because of this, the company lost a lot of respect from customers which reflected poorly on the company.

In order to survive in the competitive market, British Airways (BA) and Iberia merged in 2010. Apart from pension deficit, British Airways also needed to deal with the decreasing customer satisfaction. Therefore, they decided to implement total quality management (TQM) to survive both short and long-term on the global market. To examine the existing quality issues and problems within this airline company, they conducted surveys which were distributed to customers and the supplying area.

In every company there are a great deal of management styles among all of the managers. While some managers prefer the classical management style that focus on increasing employee productivity, others like the management style of human relations which puts emphasis on how the employee’s feel at their work place. When any new employee enters a work place they have to try and figure out how their new bosses manage and how they run their business, this is management style.

Overview of different types of organisations, their types and the growth in international business environment